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 You can submit a support request for Pearson's assistance. 

Step-by-Step


(Click  to view image)

  1. From Support, select Support Requests.

  2. Click Select Tasks, select Create / Edit Requests, and click Start.

  3. Select or type the information. 

  4. Click Create.

Effects

Your submitted support request includes your user ID, and the date and time you created it. Pearson sends you a confirmation email after receiving notification of the issue. Pearson will contact you with further instructions.


What's Next? (Optional)

 You can view the request...
  1. From Support, select Support Requests.

  2. Click the checkbox next to the support request you want to view.

  3. Click Select Tasks, select Create / Edit Requests, and click Start.

  4. To view the request, click the request name on the left of the page. The request name includes the request status. 

     Statuses and descriptions...
    StatusDescription
    SubmittedRequest is in the system.
    In ProgressPearson is reviewing the request.
    ResolvedIssue was addressed.
 You can download attachments submitted with a support request...
  1. From Support, select Support Requests.

  2. Click the checkbox next to the support request with attachments. 

  3. Click Select Tasks, select Download Attachments, and click Start.

  4. Click the request with attachments on the left of the page.
  5. Click Download.

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