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  1. Delete Support Requests

    You can delete a support request when you no longer need Pearson's assistance.  Step-by-Step From Support, select Support Requests. DeleteSuppReq_1.png Click the checkbox next to the support request. DeleteSuppReq_2.png Click Select Tasks, select Delete Requests, and click Start. DeleteSuppReq_3.png
  2. 5000s - Authentication Errors

     The testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication … failed because the token has expired or is otherwise invalid or not recognized. The authentication token is requested from TestNav by the customer site and must
    TestNav 8Dec 05, 2023
  3. 3000s - Application Error Messages

    . Tests must be taken in secure mode in order for the TI calculator to work. 3047 Close your browser, and then adjust Safari Preferences to run TestNav … requests test-def from proctor cache, it returns stale data, which does not get decrypted, as the decryption key has changed with republishing.  3055
    TestNav 8Nov 01, 2023
  4. Proxy Environments

    . They forward requests from internal nodes to the Internet. Proxy servers can use the these functions to control related actions: Protocol filtering - filters … sends all requests for network services to the proxy server for processing. The proxy server receives the requests and determines what to do with them
  5. Re: Late Add to Proctor Groups

    Late Add does not work with LaunchPad. xref to temporary students
    ADAM Support / … / Late Add to Proctor GroupsFeb 15, 2024
  6. Set Up and Use ProctorCache

    this information to help you plan your installation.  Pearson occasionally fields requests for assistance with silent installations (Windows only … place, but instead accepts the default settings. If you are certain the default Windows options work for your organization, you can perform a silent install
    TestNav 8Mar 02, 2022
  7. Accessing Rosters, Test Cards, and the Proctor Dashboard

    are separated by role. You can use them to guide other users, if requested. District Test Administrators (DTCs) and School Test Coordinators (STCs), select the From
  8. _PAsup_enrollmentTransfer_introduction

    from one organization, or school, to another. A transfer requires the student's current organization to request the change, and an approval of the transfer request from the organization where student needs to be transferred.  
    Includes RepositoryFeb 07, 2017
  9. I Forgot My ADAM Password

    If you have forgotten your ADAM password, you can request to have the password reset. If your organization uses a third-party app or a portal to sign in, see your technology personnel on how to reset your password. Step-by-Step Go to your ADAM login page (e.g., https://adamexam.com https://adamexam.com/
    ADAM SupportFeb 15, 2024
  10. Create a Test

    a student work area and trait scoring. c7 - Click the Save or Delete buttons to save or delete the test. After you save, you can click Preview to see a generic … Publish.PA_MyTestsPublish.png If a test you created is locked, you can click Request Unlock to the right of the test link. The system checks for item use
    Pearson AccessJan 20, 2022