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  1. From Setup > Users, search to find the user(s) you want to edit, or click the down arrow next to the Search button, and click show all results. Select the user(s) you want to edit. If you want to create a user, this step is unnecessary.

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    IR:_PAsup_Users_Search_ShowAllResults
    IR:_PAsup_Users_Search_ShowAllResults

  2. Open the task list and select Create / Edit Users and click Start.

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    IR:_PAsup_Users_SelectTasks

  3. If you are editing, select a user from the list at the left of the page. Enter or make changes to the user information and click Save. If you are creating, select Create Users. Enter the user information and click Create. 

    • To see more detailed information about the user, click Show User Details

    • To see when changes were made to a user account and who made them, click Show Audit Trail.

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      IR:_PAsup_createUser_create
      IR:_PAsup_createUser_create

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      • When you enter an email address for your new user, the username for that user will be set as the email address. This is true even if you entered a username previously. You can change the username after you enter the email address, but you must do so before you click Create.
      • For Email Delivery Failures, click here.

Related Information

  • To learn about user account data fields, see User Account Data Fields.
  • To view user account information, follow these steps:
    • From Setup > Users, search to find the user(s) you want to view or click the down arrow next to the Search button to reveal and select the Show All Results check box. 

    • Click the information icon in the Username column. If this column is not visible, click Manage Columns, select the check box for Username, and click Apply

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