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Pearson provides you ample support to guide you through all aspects of your online testing administration.

For a general overview of TestNav features, see Current Capabilities.

Beginning with system and ProctorCache requirements, the pages in the left sidebar are organized by tasks. The Setup an Support section includes important information on setting up your test environment, administering the test, and also troubleshooting.

You can also find Pearson Technical Bulletins and, below, information on recent updates to TestNav documentation.

Tip
See Error Codes for a list of TestNav error messages and helpful information.

Recently Updated

Date	Update
February 26, 2015	Added: Support for Safari 8 to Java requirements in Browser Dependencies section. Updated: Error code 8026 with troubleshooting steps based on Level 2 feedback. Error code 2008 to match error code text updated in patch release.
February 17, 2015	Removed: TestNav 8.0.5 Requirements TestNav 8.1 Requirements
February 13, 2015	Added: Support for Mac 10.10 to ProctorCache Requirements v2014.1.x. Information regarding lack of support for the touchscreen on Chromebooks; requires external keyboard and mouse
January 27, 2015	Removed Error Code 3000.
January 23, 2015	Added: Error Codes 3087, 3056, 3057, 3058 Updated: Error Codes 3081, 2008, 9079, 9081 Removed: Error Code 3086
January 21, 2015	Added: Technical Bulletin, TestNav 8 - Global Proxy and iPad
January 20, 2015	Updated: SystemCheck to include information for use on mobile devices
January 15, 2015	Updated: Technical Bulletin, TestNav 8 - Google to Disable NPAPI for Chrome Browser in 2015 Firewall/Proxy Servers/Content Filtering section of TestNav 8.2 Requirements to include thawte.com and, optionally, google-analytics.com Early Warning System (EWS) Overview page to include new stop timer functionality.
December 19, 2014	Added: Technical Bulletin, Google to Disable NPAPI for Chrome browser in 2015 TestNav 8.2 Requirements Updated: Desktops/Laptops page under Setup and Support. Includes Java install/enable instructions and other Java-related processes Created parent page for system requirements Notebox with known issue to ProctorCache v2013.1.3 Notebox on Mobile Device Limitations to SRF and Log Files page
December 11, 2014	Removed unused error code Updated error codes 9079 and 9081 Added error codes 9076, 9077, and 9078 to support upcoming TestNav 8.2 release
November 20, 2014	Added SystemCheck Error Messages page to Troubleshooting section Updated error codes
November 6, 2014	Added instructions for iPad - Turn Off Auto-Correction/Predictive Text Added new error codes Removed Linux from support pages
November 4, 2014	Added technical bulletin - TestNav 8, SystemCheck for TestNav 8, and Safari
October 31, 2014	Added technical bulletin - Chrome OS 38 and Issue Resolution Added Error Code link on home page
October 28, 2014	Added support for iOS 8
October 24, 2014	Added *.pearsontestcontent.com to the Firewall/Proxy Servers/Content Filtering section of TestNav 8.1 System Requirements Added support for Java 1.8 to TestNav 8 System Requirements Added ProctorCache download link for Windows and Mac Added End-of-Support section on requirements pages
September 2, 2014	Added error codes
January 17, 2014	Removed unneeded URL filtering entries

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Note

title	COVID 19 - INSTRUCTIONS FOR PARENTS OF VIRTUAL LEARNERS

If your child's school directs you to do so, click the link below to install TestNav on your home computer or device.

Set Up TestNav on your Home Computer or Device

TestNav 8 Online Support provides system requirements, instructions for setup, troubleshooting steps, and information on features and demos.

The Getting Started checklist below outlines the high-level process for setting up your TestNav testing environment. Click the links within the steps for detailed instructions. You can also download a printable PDF of this page by clicking Tools > Export to PDF.

The user guide was created for online use. For the best reading experience and the most up-to-date information, we recommend using the online version.

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Getting Started

Review TestNav System Requirements and firewall/port settings for testing devices.
If using ProctorCache, review ProctorCache System Requirements, and then install ProctorCache on designated proctor caching computers.
1. Pre-cache test content through your assessment management system. Your program should provide instructions for pre-caching test content.
Complete infrastructure trial in each testing lab using a practice test. Your program should provide instructions for setting up a practice test through your assessment management system.