| TestNav displays this error in the Chrome browser if the Pinit plugin is running in the background during a secure test. You must disable the Pinit plugin from Chrome extension and refresh the browser. Then, the student should log in again. |
| 5030 | Unable to communicate with the testing server. Please contact your administrator. | TestNav displays this error when a connection can either not be found or has been lost. | Include Page |
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| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
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| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
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| 5031 | Unable to communicate with the testing server. Please contact your administrator. | TestNav displays this error when a connection can either not be found or has been lost. | Include Page |
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| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
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| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
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| 5032 | TestNav has detected a prohibited application '<processname>' running in the background that is preventing you from continuing this test. Please contact the test administrator to stop the prohibited application and resume testing. | Contact your administrator to complete the instructions in the error text. |
| 5033 | The secured testing window was closed. Please contact the proctor to resume your test. | Resume the student in the assessment management system, and have the student sign in again. |
| 5034 | TestNav has detected that a 'Dictionary' extension was enabled, and will close your test session. Your administrator must disable the 'Dictionary' extension and refresh the browser before resuming your test session. | Click the Open Menu at the top-right of the Firefox page. Click Add Ons > Extensions. Find Dictionary Extension, and click Disable. Refresh Firefox and resume the test session. |
| 5035 | Unable to communicate with the testing server. Please contact your administrator. | TestNav displays this error when there is a network connectivity issue. Confirm network connectivity and try again. |
| 5036 | TestNav has detected Siri running in the background. Please disable Siri and sign in to TestNav again..
| To disable Siri: - Click the Apple icon at the top-left.
- Click System Preferences > Siri.
- Deselect the Enable Siri checkbox.
- Deselect the Show Siri in menu bar checkbox.
- Return to the TestNav Sign In page and sign in again.
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| 5037 | DictationIM_Detected | A blacklisted dictation service was detected on macOS. Disable the blacklisted service and have the student sign in again. |
| 5040 | There was an error in starting App Check. Please Retry. | Retry App Check. If the issue persists, check your network connection, and try again. |
| 5041 | TestNav has detected the Game Bar running. Please disable the Game Bar, and sign in to TestNav again. | To disable the Game Bar: - Go to the Xbox app within Windows 10.
- Select Settings > Game DVR.
- Click Off next to Record game clips and screenshots using Game DVR.
- Restart the computer.
- Return to the TestNav Sign In page and sign in again.
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| 5042 | TestNav had an issue. Close this message, and sign in again. |
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| 5043 | TestNav has detected that AirPlay is running. Please disable AirPlay and sign in to TestNav again. | Follow instructions in the error code text. |
| 5044 | TestNav has detected the following feature(s) enabled on your device: - Save multiple items on the Cloud Clipboard
or - Sync across devices on the Cloud Clipboard
TestNav has been shut down. You may need assistance from your test monitor to restart the test. | Disable the clipboard feature, resume the student test in the assessment management system, and sign in again. |
| 5045 | TestNav has detected the following feature(s) enabled on your device: TestNav has been shut down. You may need assistance from your test monitor to restart the test. | Disable the clipboard feature, resume the student test in the assessment management system, and sign in again. |
| 5046 | TestNav has detected the following feature(s) enabled on your device: TestNav has been shut down. You may need assistance from your test monitor to restart the test. | Disable the clipboard feature, resume the student test in the assessment management system, and sign in again. |
| 5047 | TestNav has detected the following feature(s) enabled on your device: TestNav has been shut down. You may need assistance from your test monitor to restart the test. | Disable the clipboard feature, resume the student test in the assessment management system, and sign in again. |
| 5048 | TestNav has detected the following prohibited feature(s) enabled on your device: * <display name 1>
* <display name 2> TestNav has been shut down. You may need assistance from your test monitor to restart the test. | Additional info pending. |
| 5049 | TestNav has not been granted accessibility permissions necessary to launch a secure test. Contact your test monitor to start the test. | To grant TestNav accessibility permissions, - Go to Preferences > Security & Privacy > Privacy > Accessibility.
- Add TestNav to Allow accessibility permissions.
- Return to TestNav and sign in again.
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