Pearson receives the update and sends you a confirmation email. Pearson will contact you with further instructions.
What's Next? (Optional)
To view the request, follow steps 1-3 in Step-by-Step, then click the request name on the left of the page. The request name includes the request status.
Status
Description
Submitted
Request is in the system.
In Progress
Request is being reviewed by Pearson.
Resolved
Issue was addressed.
To download attachments submitted with a support request, follow steps 1-3 in Step-by-Step, then:
4. Click Select Tasks, select Download Attachments, and click Start.
5. Click the request with attachments on the left of the page.