Check the expected behaviors below before attempting to troubleshoot.
|Tool or Feature
|Does not appear on all item (question) parts.
Depending on the item type, the color-contrast setting may display a box or an outline around an item, but not fill it with the selected color.
These items include:
This reflects the current, intended functionality. Students should open the magnifier on each item, as needed.
Students cannot click through the magnifier. Students must move the magnifier to the side to answer an item. They can also move it using the zoom feature by pressing CTRL (or Command) +/-.
Students cannot magnify the TI-84 Graphing Calculator. Students can use the zoom feature by pressing CTRL (or Command) +/- .
Depending on the item type, students may need to use the zoom feature by pressing CTRL (or Command) +/-.
Some examples include Fraction Wheel or Number-line items.
Does not allow students to resize it.
This reflects the current, intended functionality. Students can move the notepad from side-to-side to more easily take notes while reading.
Shows an item as Not Answered until the student answers all parts of the item.
Students should scroll down to ensure they answer all parts of the question.
Depending on specific characters or graphics, TTS may not consistently highlight word-to-word.
|TI-84 Graphing Calculator
|Defaults to radians, not degrees.
|This reflects the current, intended functionality. Students can change the setting to Degrees in the calculator's Mode menu. TestNav retains this setting until they sign out of that test session.
Distorts page, upon using Ctrl (or Command)+ to zoom multiple times.
Pearson recommends that students limit zoom to 300% to avoid distorting items.
Equation Editor (EE)
At times, exhibits a slight delay between the student typing and the EE displaying the text or numbers.
Potential causes may include:
If the delay hinders the student, proctors can reboot the testing device or switch to another testing device.
|Rich Text Editor
This reflects the current, intended functionality.
|The student can cut, copy, or paste only text that he or she writes him or herself. For example, a student can copy text from the notepad into the rich text editor for the essay response.