A log file contains current TestNav output and any error messages that TestNav displays during a test session. This information helps Pearson Support diagnose issues, if they occur.

Save Locations

TestNav saves log files in different locations depending on the operating system and platform. If you encounter an error, you should locate and retrieve this file before you call Pearson Support for assistance.

Default Directory Information

As a default, TestNav saves log files in the testing computer's home directory, typically titled with the user's name or login name. If the default primary save location was not altered before the testing session, you should see a Pearson folder within this directory. The Pearson folder contains a Logs folder. The specific paths to this folder are shown in the tables below. 

Installable TestNav

If the student used installable TestNav during the testing session, use the paths or instructions below to find this log file by operating system.

Operating SystemLog File Location
Windows{USER.HOME}\Pearson\logs\
Mac OS X{USER_HOME}/Pearson/logs/
Linux{USER.HOME}/Pearson/logs/
The instructions for the operating systems below include multiple steps that involve either connecting the device to a desktop/laptop or saving to a memory stick. 
Android devices

To connect the device to a computer running Windows:

  1. Unlock the device.
    Note that you must use the same credentials that the student used while testing. 
  2. Connect the device to the computer using a USB cable.
    If the device prompts you to select a USB connection, choose Media device (MTP).
    The File Transfer window pops up on the computer, and the device appears as an external drive.
  3. Double-click the device name (for example: Nexus 5), and double-click the logs folder.
  4. Drag the log file to the desktop or some other folder that you can easily find.
  5. Eject your device from Windows, then disconnect the USB cable.

To connect the device to a computer running Mac OS X:

To transfer files, you must install Android File Transfer on the computer. Android File Transfer is compatible with Mac OS X 10.5 or later and Android 3.0 or later.

  1. If it is not already installed, download and install Android File Transfer on the computer using the instructions provided on that page.
  2. Double-click Android File Transfer. The next time you connect the device, it should automatically open.
  3. Unlock the device’s screen.
    Note that you must use the same credentials that the student used while testing.  
  4. Connect the device to the computer using a USB cable.
    If the device prompts you to select a USB connection, choose Media device (MTP).
    The Android File Transfer window pops up on the computer, and the device appears as an external drive.
  5. Double-click the device name (for example: Nexus 5), and double-click the logs folder.
  6. Drag the log file to the desktop or some other folder that you can easily find.
  7. Disconnect the USB cable when finished.
Chromebook
  1. Launch the TestNav app.
  2. Focus your cursor in the username or password field.
  3. Press <ctrl><shft>z, and the File Viewer box appears.
    If the File Viewer does not display, click on the window and then press <ctrl><shft>z again.
  4. Plug in a USB memory stick.
  5. Click the download button next to the log file you want to download.
  6. When the window opens, select the USB memory stick, and click Save.
iPad

You can view the log file two ways on iPads--using Safari or using a USB cable.

To view files using Safari:

  1. Open Safari and enter the url: testnav://admin.
    Note that the first time you access this, a dialog asks if you want to open in TestNav. Tap Open to open TestNav.
  2. Click View Logs.
  3. From this screen, you can view and email the log file.
  4. Click the Home button when finished.

To view files using a USB cable:

  1. Connect the iPad to the computer using a USB cable.
  2. Launch iTunes, version 9.1 or later.
  3. Click iPad from the listed devices in the iTunes window.
  4. Click the Apps tab and then scroll down to the bottom of the page. 
  5. View the list of apps currently installed on the iPad under File Sharing.
  6. Select the TestNav App. A list of TestNav log files displays under TestNav Documents.
  7. Select and open the log file you want to view.

Tiny Link: https://support.assessment.pearson.com/x/DAACAQ