This information is a part of Troubleshooting.
When a new user account is created, or any of the following changes are made to an existing user account, an email is sent to the user:
- Added an account
- Reset password
- Password expiration notification
- Password expired
- Changed password confirmation
- Forgot username
The system indicates an email delivery failure when an email is returned to the system as undelivered.
A red flag at the top of a page indicates issues with the email delivery.
View and Fix Errors
To view and fix errors, follow these steps:
Click the flag to reveal a list, and select Email Delivery Failures to go to Setup >Users.Click here to view a screenshot...
Alternatively, from Setup >Users, you can find users with email failures. Select Only Users With Email Failures under Toggle secondary filters.Click here to view a screenshot...
- Review the user accounts and make updates. Click Save.