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Error codes below relate to scoring CAT server errors:

Error CodeError MessageAdditional info and instruction
11000There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11001There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11002There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11003There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11004There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11005There has been a problem loading this section. Please contact your administrator.

The proctor should resume the student within the assessment management system and have the student sign in again.
If the issue persists, contact Pearson support.

11006There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11007There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11008There has been a problem loading this section. Please contact your administrator.Contact Pearson Support.
11009There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11010There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11011There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11012There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11013There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11014There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11015There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11016There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11017There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11018There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11019There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11020There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11021There has been a problem loading this item. Please contact your administrator.Contact Pearson Support.
11022There has been a problem with this test. Please contact your administrator.Contact Pearson Support.
11024

There has been a problem loading this section. Please contact your administrator.

Contact Pearson Support.
11025There has been a problem loading this section. Please contact your administrator.  Contact Pearson Support.
11026

There has been a problem loading this section. Please contact your administrator. 

Contact Pearson Support.
11027There has been a problem loading this item. Please contact your administrator. 

Check your network connection to ProctorCache. If this resolves the issue, resume students in the assessment management system and have students sign in again.

If the issue persists, contact Pearson support.

11030Your session has expired. Please sign in again to resume testing.Resume the student(s) in the assessment management system, and then have the student(s) sign in again. If the issue persists, contact Pearson support.

 

 

 

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