Error codes below relate to application warning messages:
|Error number||Error message||Additional info and instruction|
|2000||Server returned success = no. Close both the test and browser.||The student test session has been terminated. The test administrator must resume the student's test.|
Close all browser windows, relaunch the application, and log in to the test.
If this does not resolve the issue, contact Pearson Support.
|2001||You have less than 5 minutes left.||This test automatically ends when the timer runs out.|
|2002||The system was auto-saving your response. Please try to navigate again.||The system was auto-saving your response. Extended and Rich Text items auto-save every two minutes. If you see this message, the system saved a response and couldn't navigate away from the page while doing so. Try to navigate again.|
|2003||A file failed to load. The test will be closed. Contact your administrator.||This message message is used to log information in the log file. End users should never see this message. Contact Pearson Support.|
|2004||A test item is missing required state information.||Contact Pearson Support.|
|2005||Please wait. TestNav is updating.||No action required.|
|2008||TestNav has detected that this device is out of memory. Please restart this device to free memory and log back in.||TestNav displays this message when the device is running out of memory. Shut down the device, and then restart it. |
The proctor must resume the student's testing session in the assessment management system before the student signs into TestNav again.
|2009||Your browser does not support recording audio. Please use supported versions of Chrome or Firefox browsers||TestNav displays this message if forms with audio capture items are launched in IE or Safari browsers. Exit the test and relaunch it in a TestNav-supported version of Chrome or Firefox.|
|Your test was refreshed, please start over.||TestNav displays this ONLY for practice tests if a student refreshes the browser. Responses are lost and the student must start over.|
|2011||The section has to be opened by the test administrator/proctor before you can enter it.||TestNav displays this message when the proctor has not started the section remotely, and a student tries to start the section through TestNav.|
|2012||The section has to be closed by the test administrator/proctor before you can submit it. Please try submitting after the proctor has closed the section.||TestNav displays this message when the proctor has not closed the section remotely, and the student tries to submit the section through TestNav.|
|2013||There was a problem contacting the testing server. Please try again.||TestNav displays this message when TestNav calls the server to check if the section has started or stopped, but no response is returned from the server to TestNav due to a network connectivity message or due to a connection time out. |
The student should restart the section or submit the section when the student is ready.
Unable to start the practice test, there was a system error.
TestNav displays this message when you have created a practice test link with invalid credentials and the practice test is launched within TestNav.
|2016||The test is not yet scheduled. Please contact the proctor.|
TestNav displays this message when you have attempted to start or resume a test on the available tests page when it has not been scheduled.
|2017||The test is locked. Please contact the proctor.||TestNav displays this message when you attempt to start or resume a test on the available tests page and the test has been locked by the proctor through the student management system.|
|2018||The test is no longer available for your login. Please contact the proctor.||TestNav displays this message when you attempt to start or resume a test on the available tests page when it is no longer available to you.|
App Check failed, please verify your system settings.
|Refer to the System Requirements and the Set up and Use TestNav section to confirm settings on each supported device.|
|2021||The status of the test was updated while you were signed in. Your test must be resumed by the proctor.||Resume the student's test and have him or her sign in again.|