Error codes below relate to program state and related network communication errors:
| Error number | Error message | Additional info and instruction |
|---|---|---|
| 6000 | A system error has occurred. Please log in to your test again. | The student should exit and log in again. If the issue persists, contact Pearson Support. |
| 6001 | A system error has occurred. Please log in to your test again. | The student should exit and log in again. If the issue persists, contact Pearson Support. |
| 6002 | A system error has occurred. Please log in to your test again. | The student should exit and log in again. If the issue persists, contact Pearson Support. |
| 6021 | Unable to communicate with the testing server. Please contact your administrator. | Contact your local system or network administrator; the network connection was either not found or lost during authentication. TestNav usually displays this error due to network connectivity problems. Verify the network connection, and try again. If you cannot connect after the second attempt, close TestNav. A network administrator may help you to resolve these issues by confirming the following:
After you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. |
| 6022 | Unable to communicate with the testing server. Please contact your administrator. | Contact your local system or network administrator. The testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication. TestNav usually displays this error due to network connectivity problems. Verify the network connection, and try again. If you cannot connect after the second attempt, close TestNav. A network administrator may help you to resolve these issues by confirming the following:
After you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. |
| 6023 | Unable to communicate with the testing server. Please contact your administrator. | Contact your local system or network administrator. There was a parser error when saving or retrieving state. The user's login information was sent to the server. Either the login information or the response was empty, malformed, or corrupted. TestNav usually displays this error due to network connectivity problems. Verify the network connection, and try again. If you cannot connect after the second attempt, close TestNav. A network administrator may help you to resolve these issues by confirming the following:
After you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. |
| 6024 | Unable to communicate with the testing server. Please contact your administrator. | Contact your local system or network administrator. The transmission timed out during authentication. TestNav usually displays this error due to network connectivity problems. Verify the network connection, and try again. If you cannot connect after the second attempt, close TestNav. A network administrator may help you to resolve these issues by confirming the following:
After you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. |
| 6025 | There has been a problem loading this item. Please contact your administrator. | Contact your local system or network administrator. The transmission aborted during authentication. TestNav usually displays this error due to network connectivity problems. Verify the network connection, and try again. If you cannot connect after the second attempt, close TestNav. A network administrator may help you to resolve these issues by confirming the following:
After you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.
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