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Troubleshooting
Occasionally, students encounter errors during an online test. You can address some common issues by correcting an aspect of your test environment. Other issues require additional investigation. You can review Connectivity/SaveTN_SettingsPage
.pngTN_Settings2.png If the test requires audio, click Enable Your Microphone to set it up. Follow instructions to on the Test Your Microphone window to select an available microphone, record audio, and play it back. TN_MicCheck1Reseat a Student from the Proctor Dashboard
If configured for the test, the Reseat Session action on the proctor dashboard logs a student out of the test … other non-specific issues a student might have with navigation in a test. Reseat One Student To reseat a studentPRoPL Resources
templates provided below to add program-specific details. Test Administration Family Resources Scores and Reports Practice Tests Select a link below to open a nonNetwork Requirements and Guidelines
configurations for additional places to add allowlist entries. See current requirements below: TestNav Test … be provided. Your test delivery URL, for example: *.testnav.com:80 *.testnav.com:443 *.pearsontestcontent.com:80PRoPL Roles and Permissions
support, topics are related to each applicable role. Role Description District Test Administrators (DTAs) DTAs … accommodations at this time through Rostering > Users within the ADAM main menu. They access test administrationsAdd Accommodation Requiring Approval
, enter any needed comments and select Create Request. why.PNG Once approved, the accommodation will be assignedRe: Activity Report
active right now counts = students who started or resumed in the last 5 min for testnav tests. the difference between new and submitted is a better indicator of who is live testing.Re: Remote Test Proctoring (RTPaaS): Student View
how does the student actually get into the test?Export Users
a comma‑separated values (.csv) file. Batch Export Users Selecting Export Users button will create a .csv file