This article applies to only users who sign in to ADAM directly, not users who log in through a portal or LaunchPad. 

If a user is having difficulties resetting their password on the ADAM login page, an ADAM administrator can: 

• Send a reset password email, or
• Manually set a user's password in ADAM.

Send a Reset Password Email

1. Go to Rostering > Users.
2. Search for the user and select the checkbox in front of their name.
3. In the more menu on the top right, select Send Password Reset Email(s).
   
4. In the password reset popup, click Send. An email will be sent to the user.
5. Instruct the user to follow the instructions in the email to reset their password. The email from ADAM is active for 24 hours.

Set an ADAM User Password

If a user cannot use the Forgot Password? button on the ADAM login page or if they have not received a password reset email, an ADAM administrator can manually reset the user's password.

1. Go to Rostering > Users.
2. Search for the user that needs a password reset, and then click Edit on the right side of the row.
3. At the bottom of the page, click Set Password.
   
4. You must re-enter your login credentials before you can set the other user's password.
   • Logged In Users's Current Password: Enter the password you used to log in to ADAM (not the user you are trying to help).
   • New Password: Enter a new password for the user.

   • Confirm Password: Re-enter the user's new password.

     Note: Follow the rules to set a proper password.
     
     

5. Click Save.
6. Inform the user of the new password and confirm that they can sign in to ADAM with the new password.

Tiny link: https://support.assessment.pearson.com/x/fgDVBw