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Technical Bulletin

Published: January 23, 2022

What is happening?

This week, Pearson confirmed two updates that affect customers programs using iPads for secure testing:

  • iPadOS 17.3 - Apple released this operating system (OS) update on Monday, January 22, and Pearson highly recommends updating to this version if testing on devices running iPadOS 17. 
    • Those testing on iPadOS 15 and 16 do not need to take action on this update.
  • TestNav app for iPadOS - Pearson plans to release this required TestNav app update on Wednesday, January 24.
    • This update improves TestNav security performance and resolves previous security issues.Customers
    • Programs with auto-update enabled do not need to take any action to receive this update. 

What does this mean?

iPadOS 17.3

Those using iPadOS 17 should use the instructions below to update to iPadOS 17.3 for optimal TestNav performance during secure testing. Customers running iPadOS 17 that experience any issues can contact Pearson support. 

TestNav app for iPadOS

Customers Programs with auto-update disabled on testing devices should use the applicable instructions below to manually take the the TestNav for iPadOS patch update.

 

What do I need to do (and how do I do it)?

iPadOS 17.3 update instructions

Programs using iOS 15 iPadOS 17 should update all iPads to iOS 15.2 iPadOS 17.3 (or above when applicable), or continue using supported iOS versions lower than iOS 15iPadOS 17.

No action is required for the upcoming TestNav patch update.

Steps for going to Settings > and getting iPadOS 17.3

Then, steps for going to App Store and going to TestNav to delete and download the latest TestNav version.

If they have auto-update enabled, they don't have to take any action

To update to iPadOS 17.3:

  1. Go to Settings > General > Software Update.

TestNav app for iPadOS instructions

All programs using TestNav for iPadOS are required to take the patch update. These instructions pertain only to programs with auto-update disabled:

  1. Delete the current TestNav app from the testing device.
  2. Go to the App Store, search for TestNav and tap the Download button to re-install the app.