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TestNav saves student responses to a local, encrypted backup file called an SRF when it cannot communicate with the Pearson server. In some scenarios, TestNav allows the student to click Retry to try submitting the response again. If the system cannot transmit the response, it exits the student from TestNav and the student can resume testing at a later time, without losing the saved response.
This process automatically occurs without additional installation or action.
When the network is functioning normally, TestNav sends student responses to the Pearson testing server while the student tests.
When the network is not functioning normally, and a student's testing device cannot transmit responses to the Pearson server, TestNav saves the student's responses to the SRF.
Save Locations
TestNav saves SRF and log files in different locations depending on the operating system and platform. When a student encounters an error, most often you must locate these files to recover student responses.
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Occasionally, after reviewing an SRF, Pearson Support revalidates the SRF and sends it back to a customer for re-upload so that the student can resume testing. You cannot upload a revalidated SRF to Android devices, iPads, or Chromebooks, even if the student originally tested on one of these devices. You can only upload this file and resume a student's test session on a computer running Windows or Mac OS X. |
Default Directory Information
As a default, TestNav saves SRF and log files in the testing computer's home directory, typically titled with the user's name or login name. If the default primary save location was not altered before the testing session, you should see a Pearson folder within this directory. The Pearson folder contains an SRF folder and a Logs folder, and these folders contain the SRF and log files respectively. The specific paths to these folders are shown in the tables below.
Installable TestNav
If the student used installable TestNav during the testing session, use the paths or instructions below to find these files by operating system.
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