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Error NumberError MessageAdditional Info and Instruction
12001The update site URL is not correct. 
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12002The URL to the config file on the update site is not correct.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12003The config file is corrupted.
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IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
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IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue

12004The config file is corrupted. 
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IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
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IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue

12005The config file is corrupted.
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IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
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IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue

12006The wrong config file was downloaded.This error happens when the major version of the launcher (1.4 for example) does not match the major version in the config file (1.5 for example).
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport

12007The update files on disk are either missing or have been corrupted.
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IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn
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IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue

12008The app does not have the necessary permissions to read or write to the directory where it will store update files.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12009The app does not have the necessary permissions to delete from the directory where the update files are stored.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12010There was an error downloading the update files.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12011The app is unable to write to the location where we extract the update files.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12012There was an error attempting to extract the update files.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
12013TestNav was unable to start.
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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport

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