...
Error codes below relate to Pearson server communication errors:
| Error number | Error message | Additional info and instruction |
|---|
| 8021 | Unable to communicate with the testing server. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
The network connection was either not found or the connection was lost during authentication. | Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8022 | Unable to communicate with the testing server. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
The testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8023 | Unable to communicate with the testing server. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ThereWasAParserError |
|---|
| IR:_TN_ErrorMessages_ThereWasAParserError |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_TheUsersLoginInformationWasSentToTheServer |
|---|
| IR:_TN_ErrorMessages_TheUsersLoginInformationWasSentToTheServer |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8024 | Unable to communicate with the testing server. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_TheTransmissionTimedOutDuringAuthentication |
|---|
| IR:_TN_ErrorMessages_TheTransmissionTimedOutDuringAuthentication |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8025 | There has been a problem loading this item. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_TheTransmissionAbortedDuringAuthentication |
|---|
| IR:_TN_ErrorMessages_TheTransmissionAbortedDuringAuthentication |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8026 | Unable to connect to the proctor caching computer. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8027 | The testing server can not be reached. Please verify your Internet connection and then press Retry, or choose a different customer, or exit the app and try again. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
| 8028 | The java applet is unable to load. This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes. Please upgrade to the latest version of Java. | Upgrade Java on your machine. |
| 8029 | The installed app is out of date and needs to be updated in order to use TestNav on this device. | Download and install the latest version of the app. |
| 8030 | A required file has been changed, and the test cannot start. Please contact your administrator. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
A required file has been changed. |
| 8031 | Chrome app is unable to start. Please contact your administrator and have your device restarted. | | Include Page |
|---|
| IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn_IfYouCannotResolveThisIssue |
|---|
| IR:_TN_ErrorMessages_RestartTheApplicationAndThenLogIn_IfYouCannotResolveThisIssue |
|---|
|
|
| 8032 | Testing is not permitted on this device because it has been modified to bypass standards and safeguards put in place by the operating system or manufacturer. | Use another device for student testing. |
| 8033 | The home server can not be reached. Please verify your internet connection and then choose Retry, or close the app and try again later. | | Include Page |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
| IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator |
|---|
|
| Include Page |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
| IR:_TN_ErrorMessages_ConnectivityErrorCodeText |
|---|
|
|
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Tiny Link: https://support.assessment.pearson.com/x/EgACAQ
