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General Information ♦ Instructions ♦ Effects Effects ♦ What’s Next Steps?

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You can track your order status, and review and resolve shipping issues. 

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Instructions
Instructions
Step-by-Step

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(Click Image Removed Image Addedto view image)

  1. From Setup, go to Orders & Shipment Tracking.Image RemovedImage Added

  2. Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.Image RemovedImage Added

  3. Click the checkbox next to the order.Image RemovedImage Added

  4. Click the information iconImage RemovedImage Addednext to the order number.

  5. To view order details, click one of the available tabs.Image Removed Image Added

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titleTo view shipment tracking reports...

From Reports, select Operational Reports > Orders & Shipment Tracking.

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titleTo view order details...

Click the information iconImage Removed Image Addednext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details. 

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What’s Next

Steps

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What’s Next

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titleIf there are problems with a shipment...

You can report the problems to Pearson for issue resolution:

  1. From Setup, select Orders & Shipment Tracking.Image Removed

  2. Select Click the checkbox next to the order with issues to report. Image Removed Orders must have already been processed and shipped, with a Transit or Delivered status.

  3. Click Select TaskTasks, select Report / Resolve Issues, and click Start.Image RemovedImage Added

  4. Type/select the required details.Image RemovedImage Added

  5. Click Save.
    After a user reports a shipping issue, an indicator icon displays next to the Shipment details.Image RemovedImage Added

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