Click the information iconImage RemovedImage Addednext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details.
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If there are problems with a shipment...
You can report the problems to Pearson for issue resolution:
From Setup, select Orders & Shipment Tracking.Image Removed
Select Click the checkbox next to the order with issues to report. Image RemovedOrders must have already been processed and shipped, with a Transit or Delivered status.