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Error codes below relate to Pearson

...

API errors:

Error numberError messageAdditional info and instruction
9020The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9021Your login information is not recognized. Please try again.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9022Unable to refresh available tests.Your session is not active.
Login
Log in again.
9023Unable to refresh available tests.There was an error retrieving the information from the server. Try again.
Logoff
Log off and
login
log in again if it continues.
9024The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. Unable to start test. Please close this window and try again
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9025This test has been completed and may not be taken again.You cannot log in to completed tests again.
9026This test must be resumed by the proctor to allow it to be taken again.
The proctor must mark the test resumed in the administrative application.9027
Include Page
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
9027The testing window for this test is not active at this time. Please contact the proctor, or try again during the allowed testing window.The testing window for this test is not currently active. Try again when the window is active.
9028Your login information is not recognized. Please try again.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9029Your login information is not recognized. Please try again.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
NOTE:

Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation

Note

In PearsonAccess (and possibly other

session

assessment management systems

connecting

that connect to TestNav

8

), this error occurs if a student attempts

login

logi n before the test session starts. PearsonAccess

doesn't

does not call TestNav

8

to create logins until the test session is started.

9030Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
The proctor must mark the test resumed in the administrative application.
Include Page
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
9031There has been a problem loading this item. Please contact your administrator.
Contact your local system or network administrator. An

Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
 An item could not be retrieved from the content server or the proctor caching computer.

 

Include Page
IR:_TN_

connectivity

ErrorMessages_

errorcodetext

ConnectivityErrorCodeText
IR:_TN_

connectivity

ErrorMessages_

errorcodetext

ConnectivityErrorCodeText

9032Unable to login with this userid.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9033Unable to communicate with the testing server. Please contact your administrator.
Contact your local system or network administrator. The
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
 The internal test state could not be retrieved from the content server or the proctor caching computer. 

Include Page
IR:_TN_

connectivity

ErrorMessages_

errorcodetext

ConnectivityErrorCodeText
IR:_TN_

connectivity

ErrorMessages_

errorcodetext

ConnectivityErrorCodeText

9034Your login information is not recognized. Please try again.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9035There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9036The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9037There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9038The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9039There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9040The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9041There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9042There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9043There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9044There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9045There has been a problem loading this item. Please contact your administrator.
The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support.  Include Page_TN_connectivity_errorcodetext_TN_connectivity_errorcodetext
Include Page
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
IR:_TN_ErrorMessages_TheRequestedItemDoesNotExistForThisTest
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9046Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close.

Alert the test proctor.

Contact your local system or network administrator; TestNav saved the responses, but it cannot communicate the completion status. 

Include Page_TN_connectivity_errorcodetext_TN_connectivity_errorcodetext

Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator_TestNavSaved
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator_TestNavSaved

Include Page
IR:_TN_ErrorMessages_ConnectivityErrorCodeText
IR:_TN_ErrorMessages_ConnectivityErrorCodeText

9047Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close.

Alert the test proctor. 

Contact your local system or network administrator; TestNav saved the responses, but it cannot communicate the completion status. 


Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator_TestNavSaved
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator_TestNavSaved

Include Page
IR:_TN_ErrorMessages_ConnectivityErrorCodeText
IR:_TN_ErrorMessages_ConnectivityErrorCodeText

9048There has been a problem loading this item. Please contact your administrator.
Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
 
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9049There has been a problem loading this item. Please contact your administrator.
Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
 
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9050There has been a problem loading this item. Please contact your administrator.
Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
 
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9051There has been a problem loading this item. Please contact your administrator.
Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9052There has been a problem loading this item. Please contact your administrator.
There was a rendering error in a JSON string.
 Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson support. 
 
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministratorProvideLogFiles
Include Page
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
9053Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
The proctor must mark the test resumed in the administrative application.
Include Page
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
 
9054Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
The proctor must mark the test resumed in the administrative application. 
Include Page
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
IR:_TN_ErrorMessages_TheProctorMustMarkTheTest
9055Your test must close immediately. Please see the test proctor for more information.The proctor must check the test status in the administrative application as the current status is not valid for continuing the test.
9056Your test must close immediately. Please see the test proctor for more information.
Contact your local system or network administrator. This
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
 This is usually the result of a problem with network security; secure data is being requested via an insecure call.
9057Your test must close immediately. Please see the test proctor for more information.
Contact your local system or network administrator. This
Include Page
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
IR:_TN_ErrorMessages_ContactYourLocalSystemOrNetworkAdministrator
 This is usually the result of a problem with network security; insecure data is being requested via a secure call.
9058The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9059The username or password you entered is incorrect.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
 
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9060Your login information is not recognized. Please try again.
The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it.
Include Page
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
IR:_TN_ErrorMessages_TheStudentEnteredAnInvalidUsernameOrAssociatedPassword
 
Include Page
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
IR:_TN_ErrorMessages_EitherTheStudentHasTheWrongInfo
Include Page
IR:_TN_ErrorMessages_VerifyTheStudentInformation
IR:_TN_ErrorMessages_VerifyTheStudentInformation
9061There is a problem retrieving test information. Please contact your administrator.There was a problem retrieving test state, and the test cannot continue.
9064Something went wrong while saving.  The test will be closed.  Contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9067Something went wrong while saving.  The test will be closed.  Contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9070Something went wrong while saving.  The test will be closed.  Contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9073Something went wrong while saving.  The test will be closed.  Contact your administrator.Invalid JSON string.
9074The username or password you entered is incorrect, or the test session has not been started.  Login does not exist.
9076

 
 9077
  
Unable to complete sign in. You cannot login with both an email and a loginToken. Choose one or the other.
Pearson has recently added support for login with a token. TestNav displays this error if both an email id and a login token were provided during registration.
Include Page
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
Include Page
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID

9077
 
Unable to complete sign in with this loginToken. Please try again. 
 

9078
 9079
 
Unable to complete Sign In with this loginToken. The loginToken has expired.
Pearson has recently added support for login with a token. TestNav displays this error if both an email id and a login token were provided during registration.9080
  
Include Page
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
Include Page
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID
9079Unable to complete sign in, you cannot login with both an email and a loginToken, choose one or the other
Pearson has recently added support for login with a token. TestNav displays this error if both an email id and a login token were provided during registration.
Include Page
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
Include Page
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorIfBothAnEmailID
9080
 
Unable to complete sign in with this loginToken. Please try again.
Pearson has recently added support for login with a token.
Include Page
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
 TestNav displays this error
If
if the loginToken does not match any tokens in the database.
9081
  
Unable to complete Sign In with this loginToken. The loginToken has expired.
Pearson has recently added support for login with a token. This token
Include Page
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
IR:_TN_ErrorMessages_PearsonHasRecentlyAddedSupportForLoginWithAToken
 This token is valid only for 5 minutes. TestNav displays this error when a user attempts to sign in after the token expires.
9083There has been a problem loading this section. Please contact your administrator.
Please try again. If you cannot resolve the issue, contact Pearson support. 
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9084There has been a problem loading this section. Please contact your administrator.
Please try again. If you cannot resolve the issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9085There has been a problem loading this section. Please contact your administrator.
Please try again. If you cannot resolve the issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9086There has been a problem loading this section. Please contact your administrator.
Please try again. If you cannot resolve the issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9087There has been a problem loading this section. Please contact your administrator.
Please try again. If you cannot resolve the issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9089Error creating the report.
Please try again. If you cannot resolve the issue, contact Pearson support.
Include Page
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
IR:_TN_ErrorMessages_PleaseTryAgain_IfYouCannotResolveTheIssueContactPearsonSupport
9090Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9091Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9092Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9093Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9094Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9095Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9096Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9097Error creating the report.
Contact Pearson support.
Include Page
IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport
9098Not applicable.TestNav displays this error when it detects a device whose screen size is smaller than the supported screen size.
It directs to the wrongdevidesize.html page.
9099
*
Your login has been disabled.  Please contact your administrator.TestNav displays this error when a disabled user attempts to log in. The user must be enabled again to log in again.
9100Your login has been disabled.  Please contact your administrator. TestNav displays this error when a user who has been disabled logs in. The user must be enabled again before
he or she can login
the student can log in.
9101There has been a problem with this test. Please contact your administrator.
This error displays when the test state is missing the version.
After the student logs out, the proctor should resume the student's testing session. Then, the student should log in again.
 
Include Page
IR:_TN_ErrorMessages_AfterTheStudentLogsOut
IR:_TN_ErrorMessages_AfterTheStudentLogsOut
Include Page
IR:_TN_ErrorMessages_ThenTheStudentShouldLogInAgain
IR:_TN_ErrorMessages_ThenTheStudentShouldLogInAgain

9102There has been a problem with this test. Please contact your administrator.
This error displays when the item state is missing the version.
After the student logs out, the proctor should resume the student's testing session. Then, the student should log in again.9103
 9104
  
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IR:_TN_ErrorMessages_AfterTheStudentLogsOut
IR:_TN_ErrorMessages_AfterTheStudentLogsOut
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IR:_TN_ErrorMessages_ThenTheStudentShouldLogInAgain
IR:_TN_ErrorMessages_ThenTheStudentShouldLogInAgain
9103Login not found. Please contact your administrator.
TestNav displays this error when API calls for test/item states, and the login is not found.
If you cannot resolve this issue, contact Pearson support.
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IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue
IR:_TN_ErrorMessages_IfYouCannotResolveThisIssue

9104 There has been a problem with your login. Please contact your administrator.TestNav displays this error when the 'wire key' used for client server interactions (like submitting responses or a test, or exiting a test) is invalid.
9105

 
 
This test has at least one adaptive section. Cannot resume the student.
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IR:_TN_ErrorMessages_TestNavDisplaysThisErrorWhenAnAPI
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorWhenAnAPI
9106 Invalid section. Cannot resume the student.
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IR:_TN_ErrorMessages_TestNavDisplaysThisErrorWhenAnAPI
IR:_TN_ErrorMessages_TestNavDisplaysThisErrorWhenAnAPI
 
9107Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.If the issue persists, contact Pearson support.
9108This test has been completed and may not be taken again.
9109This test must be resumed by the proctor to allow it to be taken again.Resume the student in the assessment management system, and have the student sign in again.
9110Invalid configuration identifier.TestNav displays this error when
an API conflicts with an adaptive section. The new API is added to allow students to resume from different sections; however, the API only allows linear tests. When an invalid section is passed, TestNav triggers this error.9106
  Invalid section. Cannot resume the student.TestNav displays this error when an API conflicts with an adaptive section. The new API is added to allow students to resume from different sections; however, the API only allows linear tests. When an invalid section is passed, TestNav triggers this error.

 

 

the config information is invalid. Look up the config information in your student management system and re-enter a valid config identifier.
9111There was an error in starting App Check. Please Retry.
9112TestNav has encountered an error while trying to navigate. Please contact your administrator.Contact Pearson Support.
9113TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9114TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9115TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9116TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9117TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9118TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9119TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9120TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9121TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9122TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9123TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9124TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9125TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9126TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9127TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9128TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9129TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9130TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9131TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9132TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.
9133TestNav has encountered an error while trying to navigate. Please contact your administrator.Resume the student test in the assessment management system and have the student sign in again. If the issue persists, contact Pearson Support.