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Error codes below relate to Early Warning System (EWS):

Error numberError messageAdditional info and instruction
1001 Your test has been saved. Please notify your test administrator.
Connectivity issues likely caused this error.
Follow the on-screen instructions.
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IR:_TN_ErrorMessages_FollowTheOnScreenInstructions
IR:_TN_ErrorMessages_FollowTheOnScreenInstructions
1002 Please notify your test administrator.
The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed.
Follow the on-screen instructions.
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IR:_TN_ErrorMessages_FollowTheOnScreenInstructions
IR:_TN_ErrorMessages_FollowTheOnScreenInstructions
1003 Unable to save response file (at beginning of test)The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. 

Resume the student or contact your school assessment coordinator to resume the student. 

The student should log in and continue testing.
1004 
Desktop OS version:

Unable to save response file (during test)

Non-Desktop OS version: Unable to save response file (during test)

Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error.

This message is displayed when all of the below are true: 

  • The student has visited one or more items.
  • The Saved Response File cannot be saved to any of the designated locations.
  • TestNav is unable to successfully send responses to Pearson.
  • The test has not yet been exited or submitted.
Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error.
Desktop OS
Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. 
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. 
Mobile
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.

Desktop OS

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IR:_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected
IR:_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected

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IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
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IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain

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IR:_TN_ErrorMessages_IfYouHaveClickedRetry
IR:_TN_ErrorMessages_IfYouHaveClickedRetry

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IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav

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IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

Mobile

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IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored

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IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain

Include Page
IR:_TN_ErrorMessages_IfYouHaveClickedRetry
IR:_TN_ErrorMessages_IfYouHaveClickedRetry

Include Page
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav

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IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

1005 No saved response file found (Resume w/file)

The student’s status is set to Resumed-Upload, but no file was found in the designated response file location.

The Resumed-Upload status indicates that a student has exited the test abnormally.

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IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates
IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates
If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.

 

Desktop OS

Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server.

 
If the response file is located on a computer or a network drive that is unavailable at this time, clickExit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file.

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IR:_TN_ErrorMessages_IfTheResponseFileIsLocated
IR:_TN_ErrorMessages_IfTheResponseFileIsLocated

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IR:_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated
IR:_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

If the file is not found, EWS comes back to this screen.

Click  Browse for a

Click Browse to locate the response file, and

point

then click Upload Response File to submit the

location of the moved response file  and upload

responses to the testing server. The student may need to be resumed before attempting to log in again.

 
If the student has not yet answered any questions, click Skip Upload. If

Include Page
IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
  If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost.

 

Mobile

Check the device for a response file. If you cannot locate the file

click 

, click Exit Test.

 

To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in.

  



Click Skip Upload to continue testing without loading a response file

or 

or when the student has not yet answered any questions.

Any responses from a previous login not received by the Pearson testing server will be lost.

1006The saved response file is corrupted.

The student's status is set to Resumed-Upload and the saved response file(s) is corrupt.

The Resumed-Upload status indicates that a student has exited the test abnormally.

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IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates
IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates

If possible, reload the Saved Response File that was saved when the student was last in

last

the TestNav session to

retrieve 

retrieve all previously provided responses.

Desktop

OS 

OS

Click 

Click Browse

 to

to locate

a

the response file

at a different location

, and then

click 

click Upload Response File

 to

to submit the responses to the testing server.

 
If the response file is located on a computer or a network drive that is unavailable at this time, clickExit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file. If a file



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IR:_TN_ErrorMessages_IfTheResponseFileIsLocated
IR:_TN_ErrorMessages_IfTheResponseFileIsLocated

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IR:_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated
IR:_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again.

 
To continue testing without loading a response file, click Skip Upload.

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IR:_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile
IR:_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson

support

Support if you are unsure whether to click Skip Upload.

If the student has not yet answered any questions, click Skip Upload.

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IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload

Mobile

If the response file is located on another device, click Exit Test. After the device is located, the student can log in.

TestNav automatically will search for a response file.

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device.

 
To continue testing without loading a response file, click Skip Upload.

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IR:_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile
IR:_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson

support 1007Desktop OS version:

Support if you are unsure whether to click Skip Upload.

If the student has not yet answered any questions, click Skip Upload.

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IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
IR:_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload

1007

The saved response file is invalid.

Non-Desktop OS version:

The saved response file is corrupted.

The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data.

The Resumed-Upload status indicates that a student has exited the test abnormally.

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IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates
IR:_TN_ErrorMessages_TheResumedUploadStatusIndicates
If possible, reload the Saved Response File that was saved when the student was last in

last

the TestNav session to

retrieve 

retrieve all previously provided responses.

Contact Pearson support.

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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport

1008 Unable to send final responses.

The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. 

The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server.

Desktop OS

Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer.

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IR:_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected
IR:_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected

Also, verify if a wireless router has been disconnected or has been accidentally shut off.

 
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. 
Mobile
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.

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IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
Include Page
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
Include Page
IR:_TN_ErrorMessages_IfYouHaveClickedRetry
IR:_TN_ErrorMessages_IfYouHaveClickedRetry
Include Page
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

Mobile

Include Page
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
Include Page
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
IR:_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
Include Page
IR:_TN_ErrorMessages_IfYouHaveClickedRetry
IR:_TN_ErrorMessages_IfYouHaveClickedRetry
Include Page
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
IR:_TN_ErrorMessages_AfterTheConnectionIsRestored
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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

1009 Unable to download test content

The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server.


TestNav cannot download the entire test.

Click Retry to check whether the connection is restored. 

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IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
IR:_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored

If the connection is not restored, click Exit Test.

When the student closes TestNav, the student remains in Active testing status. 

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IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
IR:_TN_ErrorMessages_WhenTheStudentClosesTestNav
After the connection is restored, you can set the student's testing status to resume, and

he or she 1010*

then the student can log in.

TestNav automatically searches for, and submits, the response file.

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IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
IR:_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

If you are using a wireless network, and you continue to experience this error, Pearson recommends that you disable load balancing across wireless access points (WAP) to avoid interruptions in testing. Load balancing can cause a TestNav error when it briefly disconnects TestNav from the network to switch the device's access point to balance the load.

1010The test content is corrupted. Please exit the test and notify your test administrator.TestNav displays this error when the TestNav engine determines that the content is corrupted. The TestNav engine compares the checksum generated at the publish time with the checksum generated at the login time. If the checksums do not match, it triggers this error.
1011
*
The form has been modified. Please exit the test and notify your test administrator.TestNav displays this error when the form has been republished after it was cached. The TestNav engine checks the form version number, which is cached, against what is stored in the database. If the versions do not match, it triggers this error.
1012
*
Unable to download a file. Contact your administrator.

TestNav displays this error when TN8-secure.jar is dropped.

Contact Pearson support.

 

 

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IR:_TN_ErrorMessages_ContactPearsonSupport
IR:_TN_ErrorMessages_ContactPearsonSupport

1013Unable to download test content.TestNav displays this error when a file failed to load. The student should exit and log in again.
1014Unable to download test content.

TestNav displays this error when it tries to add a custom style sheet to the page and it fails.

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IR:_TN_ErrorMessages_TheStudentShouldClickRetry
IR:_TN_ErrorMessages_TheStudentShouldClickRetry

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IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError

1015Unable to download test content.

TestNav displays this error when an image in the item is missing or pointing to a wrong reference.

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IR:_TN_ErrorMessages_TheStudentShouldClickRetry
IR:_TN_ErrorMessages_TheStudentShouldClickRetry

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IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError

1016Unable to download test content.

TestNav displays this error when it fails to retrieve the CSS.

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IR:_TN_ErrorMessages_TheStudentShouldClickRetry
IR:_TN_ErrorMessages_TheStudentShouldClickRetry

 

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IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
IR:_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError

1017Primary SRF location is not writable. Your responses will be saved in Alternate save location only.
You may choose to continue with the test or exit the test and make the save location writable.
TestNav displays this error when it tries to write to the SRF primary location, but fails. Check the path and verify it is valid, accessible, and that write access is granted. To update the path, sign in to Pearson Accessnext and edit the TestNav configuration. A valid SRF path is required for testing.
1018Alternate SRF location is not writable. Your responses will be saved in Primary save location only.
You may choose to continue with the test or exit the test and make the save location writable.
TestNav displays this error when it tries to write to the SRF secondary location, but fails. Check the path and verify it is valid, accessible, and that write access is granted. To update the path, sign in to Pearson Accessnext and edit the TestNav configuration. A valid SRF path is required for testing.
1019

The testing server cannot be reached.

Any un-sent responses have been saved on this computer.

Primary location: C:\Users\VVISHKA\Pearson\srf

Alternate location: Path is Not Available

Response file name: dc8217d1-24dd-462f-9763-f9cca103580e.SRF

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.

1020

The testing server cannot be reached.

Any un-sent responses have been saved on this computer.

Primary location: ******* (shows SRF path)

Alternate location: Path is Not Available

Response file name: dc8217d1-24dd-462f-9763-f9cca103580e.SRF

To see if the connection has been restored, choose Retry

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1021

The testing server cannot be reached.

All responses have been saved on this computer.

    Primary location: (primary SRF file location)

    Alternate location: Path is Not Available (secondary SRF location if applicable)

Response file name: (SRF name)

To see if the connection has been restored, choose Retry.

To continue the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.