...

No separation for different types of sets. Whether it is something like KPT or Writing Stage IV, the mechanics are very similar. Discuss possible variations clearly, with example, but be clear that the reader may see something slightly different.

AZ-specific stuff (page exists outside the hierarchy, needs better name)

Link to this page from:

• The login page (current PDF link)
• Within the app from the Training box on the main page after login
• Within communications with the customer, such as training materials or program team emails

...

• Access URL
• Policy info
• Custom names for things
• Contact info for help/support
• Annotated links to pages above, presented in an intelligent, thoughtful, training-focused order

Customer2-specific

...

stuff

 (page exists outside the hierarchy, needs better name)

Same as AZ, but focused on this customer.

Customer3-specific

...

stuff

 (page exists outside the hierarchy, needs better name)

Same as AZ, but focused on this customer.

...