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When a student responds to a test question, TestNav sends the response to the Pearson server. If the network experiences a connectivity issue, or the student encounters an error, TestNav preserves the response to a saved response file (SRF).

TestNav also creates a log file during the testing session. These files help Pearson troubleshoot issues, if they occur. After connectivity is reestablished, and responses successfully save to the Pearson server, TestNav deletes the SRF.

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For Windows and Mac, you must configure student accounts to have complete read, write, and delete access in all save locations.  Pearson Pearson strongly recommends that you configure a shared network folder that all testing computers can access as a secondary save location for SRFs to ensure that you do not lose responses, even if a student cannot continue to test on the same computer. You must verify that you can access the location from multiple testing computers. You cannot configure the log file save location.


Save Location

save location

You can place backup SRFs in a directory on the network file server, on the student's testing computer, or on a secure file transfer protocol (SFTP) site. The following table outlines the pros and cons of each option; however, as a best practice, Pearson recommends using two options - one for a primary save location (browser-based and the TestNav app) and the other for the secondary save location.