Page tree

Search TestNav 8 Online Support:

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

 

...

Error codes below relate to Early Warning System (EWS):

Error numberError messageAdditional info and instruction
1001 Your test has been saved. Please notify your test administrator.Connectivity issues likely caused this error.
Include Page
_TN_ErrorMessages_FollowTheOnScreenInstructions
_TN_ErrorMessages_FollowTheOnScreenInstructions
1002 Please notify your test administrator.The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed.
Include Page
_TN_ErrorMessages_FollowTheOnScreenInstructions
_TN_ErrorMessages_FollowTheOnScreenInstructions
1003 Unable to save response file (at beginning of test)The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. 

Resume the student or contact your school assessment coordinator to resume the student. 

The student should log in and continue testing.
1004 

Unable to save response file (during test)

Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error.

This message is displayed when all of the below are true: 

  • The student has visited one or more items.
  • The Saved Response File cannot be saved to any of the designated locations.
  • TestNav is unable to successfully send responses to Pearson.
  • The test has not yet been exited or submitted.

Desktop OS

Include Page
_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected
_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected

Include Page
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
Include Page
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain

Include Page
_TN_ErrorMessages_IfYouHaveClickedRetry
_TN_ErrorMessages_IfYouHaveClickedRetry

Include Page
_TN_ErrorMessages_WhenTheStudentClosesTestNav
_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
_TN_ErrorMessages_AfterTheConnectionIsRestored
_TN_ErrorMessages_AfterTheConnectionIsRestored

Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

Mobile

Include Page
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored

Include Page
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain

Include Page
_TN_ErrorMessages_IfYouHaveClickedRetry
_TN_ErrorMessages_IfYouHaveClickedRetry

Include Page
_TN_ErrorMessages_WhenTheStudentClosesTestNav
_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
_TN_ErrorMessages_AfterTheConnectionIsRestored
_TN_ErrorMessages_AfterTheConnectionIsRestored

Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

1005 No saved response file found (Resume w/file)

The student’s status is set to Resumed-Upload, but no file was found in the designated response file location.

Include Page
_TN_ErrorMessages_TheResumedUploadStatusIndicates
_TN_ErrorMessages_TheResumedUploadStatusIndicates
If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.

Desktop OS

Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server.

Include Page
_TN_ErrorMessages_IfTheResponseFileIsLocated
_TN_ErrorMessages_IfTheResponseFileIsLocated

Include Page
_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated
_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated

Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

If the file is not found, EWS comes back to this screen. Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. The student may need to be resumed before attempting to log in again.

Include Page
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
  If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost.

Mobile

Check the device for a response file. If you cannot locate the file, click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in.

Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions.

Any responses from a previous login not received by the Pearson testing server will be lost.

1006The saved response file is corrupted.

The student's status is set to Resumed-Upload and the saved response file(s) is corrupt.

Include Page
_TN_ErrorMessages_TheResumedUploadStatusIndicates
_TN_ErrorMessages_TheResumedUploadStatusIndicates

If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.

Desktop OS

Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server.

Include Page
_TN_ErrorMessages_IfTheResponseFileIsLocated
_TN_ErrorMessages_IfTheResponseFileIsLocated

Include Page
_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated
_TN_ErrorMessages_AfterTheStudentResponseFileHasBeenLocated

Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again.

Include Page
_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile
_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson support if you are unsure whether to click Skip Upload.

Include Page
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload

Mobile

If the response file is located on another device, click Exit Test. After the device is located, the student can log in.

Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device.
Include Page
_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile
_TN_ErrorMessages_ToContinueTestingWithoutLoadingAResponseFile

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson support if you are unsure whether to click Skip Upload.

Include Page
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload
_TN_ErrorMessages_IfTheStudentHasNotYetAnsweredAnyQuestionsClickSkipUpload

1007

The saved response file is invalid.

The saved response file is corrupted.

The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data.

Include Page
_TN_ErrorMessages_TheResumedUploadStatusIndicates
_TN_ErrorMessages_TheResumedUploadStatusIndicates
If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.
Include Page
_TN_ErrorMessages_ContactPearsonSupport
_TN_ErrorMessages_ContactPearsonSupport

1008 Unable to send final responses.

The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. 

The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server.

Desktop OS

Include Page
_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected
_TN_ErrorMessages_CheckToSeeIfTheStudentsMachineIsConnected

Also, verify if a wireless router has been disconnected or has been accidentally shut off.

Include Page
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
Include Page
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
Include Page
_TN_ErrorMessages_IfYouHaveClickedRetry
_TN_ErrorMessages_IfYouHaveClickedRetry
Include Page
_TN_ErrorMessages_WhenTheStudentClosesTestNav
_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
_TN_ErrorMessages_AfterTheConnectionIsRestored
_TN_ErrorMessages_AfterTheConnectionIsRestored
Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

Mobile

Include Page
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
Include Page
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
_TN_ErrorMessages_IfYouBelieveTheConnectionMayBeRestoredClickRetryAgain
Include Page
_TN_ErrorMessages_IfYouHaveClickedRetry
_TN_ErrorMessages_IfYouHaveClickedRetry
Include Page
_TN_ErrorMessages_WhenTheStudentClosesTestNav
_TN_ErrorMessages_WhenTheStudentClosesTestNav

Include Page
_TN_ErrorMessages_AfterTheConnectionIsRestored
_TN_ErrorMessages_AfterTheConnectionIsRestored
Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

1009 Unable to download test content

The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server. TestNav cannot download the entire test.

Include Page
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored
_TN_ErrorMessages_ClickRetryToCheckWhetherTheConnectionIsRestored

If the connection is not restored, click Exit Test.

Include Page
_TN_ErrorMessages_WhenTheStudentClosesTestNav
_TN_ErrorMessages_WhenTheStudentClosesTestNav
After the connection is restored, you can set the student's testing status to resume, and then the student can log in.
Include Page
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile
_TN_ErrorMessages_TestNavAutomaticallySearchesForAndSubmitsTheResponseFile

1010The test content is corrupted. Please exit the test and notify your test administrator.TestNav displays this error when the TestNav engine determines that the content is corrupted. The TestNav engine compares the checksum generated at the publish time with the checksum generated at the login time. If the checksums do not match, it triggers this error.
1011The form has been modified. Please exit the test and notify your test administrator.TestNav displays this error when the form has been republished after it was cached. The TestNav engine checks the form version number, which is cached, against what is stored in the database. If the versions do not match, it triggers this error.
1012Unable to download a file. Contact your administrator.

TestNav displays this error when TN8-secure.jar is dropped.

Include Page
_TN_ErrorMessages_ContactPearsonSupport
_TN_ErrorMessages_ContactPearsonSupport

1013Unable to download test content.TestNav displays this error when a file failed to load. The student should exit and log in again.
1014Unable to download test content.

TestNav displays this error when it tries to add a custom style sheet to the page and it fails.

Include Page
_TN_ErrorMessages_TheStudentShouldClickRetry
_TN_ErrorMessages_TheStudentShouldClickRetry

Include Page
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError

1015Unable to download test content.

TestNav displays this error when an image in the item is missing or pointing to a wrong reference.

Include Page
_TN_ErrorMessages_TheStudentShouldClickRetry
_TN_ErrorMessages_TheStudentShouldClickRetry

Include Page
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError

1016Unable to download test content.

TestNav displays this error when it fails to retrieve the CSS.

Include Page
_TN_ErrorMessages_TheStudentShouldClickRetry
_TN_ErrorMessages_TheStudentShouldClickRetry

 

Include Page
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError
_TN_ErrorMessages_IfTestNavContinuesToDisplayThisError