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General InformationInstructions



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You can view and fix email delivery failure errors that occur when a new user account is created, or any of the following changes are made to an existing user account

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:

  • Added an account
  • Reset password
  • Password expiration notification
  • Password expired
  • Changed password confirmation
  • Forgot username

 The system indicates an email delivery failure when an email is returned to the system as undelivered.

Errors Notification

 A red flag appears at the top of

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a page when an email delivery failure occurs.

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View and Fix Errors

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Instructions
Instructions
Step-by-Step

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  1. Click the flag to reveal a list, and select Email Delivery

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  1. Failures.Image Added
    Alternatively, from Setup

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  1. , select Users. To find users with email failures

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  1. , select Only Users With Email Failures under Toggle secondary filters.

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  2. Review the user accounts and make updates. 
  3. Click Save.

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