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Info

saved response file (SRF) - a file in which TestNav saves a student response during the time it takes to save that response to the Pearson server. The response wipes from the SRF after successfully saving to the Pearson server. If the response does not save to the server, the SRF preserves the response.

log file - a file that contains current TestNav output and any error messages that TestNav displays during a test session. This information helps Pearson support Support diagnose issues, if they occur.

If you encounter an error, you should locate and retrieve these files before you call Pearson support Support for assistance.

Note

Occasionally, after reviewing an SRF, Pearson support Support revalidates the SRF and sends it back to a customer for re-upload so that the student can resume testing. You cannot upload a revalidated SRF to Android devices, iPads, or Chromebooks, even if the student originally tested on one of these devices. You can only upload this file and resume a student's test session on a computer running Windows or Mac OS X.

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