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Technical Bulletin

Published: January 23, 2022

What is happening?

This week, Pearson confirmed two updates that affect programs using iPads for secure testing:

  • iPadOS 17.3 - Apple released this operating system (OS) update on Monday, January 22, and Pearson highly recommends updating to this version if testing on devices running iPadOS 17.
    • This update provides programs the most stable and efficient testing experience.
    • Those testing on iPadOS 15 and 16 do not need to take action on this update.
  • TestNav app for iPadOS - Pearson plans to release this required TestNav app update (iPadOS only) on Wednesday, January 24.
    • This update improves TestNav security performance and resolves previous security issues.
    • Programs with auto-update enabled do not need to take any action to receive this update. 

What does this mean?

iPadOS 17.3

Those using iPadOS 17 should use the instructions below to update to iPadOS 17.3 for optimal TestNav performance during secure testing. Customers running iPadOS 17 that experience any issues can contact Pearson support. 

TestNav app for iPadOS

Programs with auto-update disabled on testing devices should use the applicable instructions below to manually take the TestNav for iPadOS patch update.

 

What do I need to do (and how do I do it)?

iPadOS 17.3 update instructions

Programs using iPadOS 17 should update all iPads to iPadOS 17.3 or continue using supported iOS versions lower than iPadOS 17.

To update to iPadOS 17.3:

  1. Go to Settings > General > Software Update.
  2. Tap Update Now. You can also tap Update Tonight if scheduling device updates ahead of time.
  3. Enter the device passcode. 

TestNav app for iPadOS instructions

All programs using TestNav for iPadOS are required to take the patch update. These instructions pertain only to programs with auto-update disabled:

  1. Delete the current TestNav app from the testing device.
  2. Go to the App Store, search for TestNav and tap the Download button to re-install the app.
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