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You can reset your password and/or request your user ID at any time.
Step-by-Step
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You can reset your password before signing in for the first time, or if you have forgotten your password:
Click Forgot Password.
Type your username and email.
Click Request Password Reset.
Follow the password reset instructions in the email you receive.
- Click the user icon
. - Select Your Account.
- Select Update Password.
- Enter your current and new password.
- Click Update Password.
What's Next? (Optional)
If you forget your User ID, you can request it.
- Click Forgot Username.
- Enter your email address.
- Click Request Recovery Email.
The system sends you an email containing your User ID.
Feature availability varies by user role.
You can also reset a password for another user that you administer.
- From Setup, select Users.
- Type the user's name into a search field, and click Search.
- Click the checkbox next to user.
- Click Select Tasks, click Reset Passwords, and click Start.
- Click the checkbox next to the user to confirm.
- Click Reset Passwords.
The system emails the user to confirm the reset password request. The user can then create a new password.