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Error codes below relate to application errors:

Error numberError messageAdditional info and instruction
3000We have detected an error in your test. Please have your administer contact Pearson support before continuing at 1-888-802-7502.You should ensure this computer passes SystemCheck. Contact Pearson support if you cannot resolve the issue.
3001Required module has failed to load.   A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes SystemCheck. 
3002Item Controller has failed to load.A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes SystemCheck.
If you cannot resolve the issue, contact Pearson support. 
3003The device should have iOS version 6 or  higher installed to take the test.You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support
3004Unable to communicate with the testing server. Please contact your administrator.A necessary Java script module hasn't loaded. Check for network connection issues.
If you cannot resolve the issue, contact Pearson support.
3005TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test.The student test session has been terminated. The test administrator must resume the student's test. 
3006TestNav has detected that Guided Access has been turned off.  TestNav has been shut down.  You may need assistance from your test monitor to restart the test.  The student test session has been terminated. The test administrator must resume the student's test.
3007Unable to communicate with the testing server. Please contact your administrator.This likely results from network interruptions or an invalidated session. Check network connectivity and have student attempt to log in again. 
If you cannot resolve the issue, contact Pearson support.
3008Unable to communicate with the testing server. Please contact your administrator.TestNav was not able to contact the testing server. 
Contact Pearson support.
3009Unable to communicate with the testing server. Please contact your administrator.TestNav was not able to contact the testing server. 
Contact Pearson support.
3010Unable to communicate with the testing server. Please contact your administrator.Network interruptions or an invalidated session likely cause this error. Check network connectivity and have student attempt to login again. 
If you cannot resolve this issue, contact Pearson support.
3011There has been a problem loading this item. The test will be closed. Contact your administrator.A test item did not load. A network connection issue or a java failure may cause this error. Verify network connection. If you cannot resolve this issue, contact Pearson support.
3012Your login information is not recognized. Please try again.The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the information entered and try again.
3013Unable to communicate with the testing server. Please contact your administrator.TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact Pearson support. Have logs ready for Level 2 support.
3014You cannot take this test on your browser. To take this test, install the TestNav 8 application.If the TestNav 8 application is on the device, launch the application to take the test.

If the TestNav 8 application is not on the device, contact your local technical support for assistance.
3015Unable to communicate with the testing server. Please contact your administrator.TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact Pearson support. Have logs ready for Level 2 support.
3016Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in.A student is logged in to the test on a different computer, and cannot log back in until logged out of current session. The test administrator must resume the student's test.
3017You cannot take this test with your browser. To take this test, use the TestNav 8 App. If the TestNav 8 application is on the device, launch the application to take the test. 

If the TestNav 8 application is not on the device, contact your local technical support for assistance.
3018Your last item was not saved. Please inform your test proctor that the test must close due to a connectivity error.Contact Pearson support. Have your log files ready for Level 2 support.
3019Incorrect seal code. Please try again.The entered seal code was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the seal code, and enter it correctly.
3021Unable to start Secure Browser. This can be resolved by exiting the browser and starting again. Please contact your proctor/teacher for help.This can occur the first time a student logs into a secure test. Close all browser windows, relaunch the application, and log in to the test.  
If this does not resolve the issue, contact Pearson support. 
3022This computer needs to have Internet Explorer 9 or higher installed in order to take this test.Install IE 9 or higher to take the test. Refer to the Refer to the System Requirements pages of TestNav 8 Online Support
3023 Your test must close immediately.  Please see the test proctor for more information. Contact Pearson support. Have log ready to send to Level 2 support.
3024 Unknown error trapped and logged.  Please inform your test proctor. Contact Pearson support. Have log ready to send to Level 2 support.
3025 Java has not been installed on this machine and is required.  Please install Java and then refresh this browser page to log inContact your local technical support for assistance with installing Java.
3026 The test cannot be taken on this device.  Please contact your test proctor for additional assistance.This device doesn't support TestNav 8. Refer to the System Requirements pages of TestNav 8 Online Support for compatible operating systems.
3027 Unable to communicate with the testing server. Please contact your administrator.TestNav was not able to contact the testing server. Check network connection. 
If you cannot resolve this issue, contact Pearson support.
3028 Form and Form ID do not match. Please inform your test proctor.Contact Pearson support.
3029Test window has exited fullscreen mode. Test aborted. Please ask your proctor for assistance.The student test session has been terminated. The test administrator must resume the student's test.
3030 Pop-ups are currently blocked for this site. Please enable pop-ups for TestNav to function correctly and refresh your browser.Click the Tools icon at the top-right of the screen. Click Internet Options > Advanced, and deselect "Enable third-party browser extension" to enable the pop-ups for the site. Restart the computer before you launch the test again. 
3031 There was an error launching the Java applet. Please ask your proctor for assistance.Contact Pearson support.
3032 Please refresh your browser after enabling pop-ups.Close the browser and log in to the test.
3033 Your test must close immediately. Please contact your administrator.Contact Pearson support.
3034Your Chrome OS version is not supported, you must upgrade to the latest version to use TestNav.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3035TestNav does not support Safari on Windows. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+. If you are using Windows XP, IE is not supported, but you may use Firefox and Chrome.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3036TestNav does not support Internet Explorer on Windows XP.  Please use Firefox 14+ or Chrome 20+.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3037TestNav does not support Internet Explorer 10 on Windows Vista.  Please use Firefox 14+ or Chrome 20+.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3038TestNav does not support Internet Explorer 9 on Windows 8.  Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3039 In order to take the test with Firefox, this computer must have Firefox 14 or higher installed.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3040 In order to take the test with Safari, this computer must have Safari 5 or higher installed.You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support
3041 This device size is not supported.You should use a device that has at least a 9.7-inch screen.  
3042 You cannot take the test with this operating system.You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support
3043 You must be in Kiosk mode in order to take this test.This message applies to CrOS. To configure the device, refer to Mobile Devices.
3044 You cannot lock the device. Please contact your proctor.

To configure the device, refer to Mobile Devices.

This message applies to iOS, Android, and Windows app*.

3045 This computer needs to have OSX 10.5 or higher installed in order to take this test.You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support
3046The TI calculator can only be used in secure tests.Tests must be taken in secure mode in order for the TI calculator to work.
3047Close your browser, and then adjust Safari Preferences to run TestNav in Safari's Unsafe Mode.To update this setting, go to Safari > Preferences. 
From the Security tab, click Manage Website Settings and for the Java plug in, and set TestNav to "Run in Unsafe Mode".
3048TestNav has detected that accelerators are enabled. Accelerators must be disabled in order to take this test.In Internet Explorer, disable the Accelerators feature. See the TestNav - Disabling Accelerators in Internet Explorer 9, 10, 11 technical bulletin for more information. Then log back in.
3049Unable to communicate with the testing server. Please contact your administrator.There is an issue communicating with the test engine.
3050TestNav is unable to connect to server. Please see your proctor.TestNav cannot connect to the server to verify it's running the latest version of the product. 
3051Unable to update to the latest version of TestNav. Please restart the application, or contact technical support. 
3052The connection to the server has been lost. Please inform your test proctor that the test must close due to a connectivity error.When the iOS7 media daemon detects that it has lost connection, TestNav displays this error code. 
3053Failed to load TN.CSS, please click the reload button. 
3054The form has been republished. Please exit the test and inform your administrator.When the form is republished, the content key used for decryption changes. When TestNav 8 requests test-def from proctor cache, it returns stale data, which does not get decrypted, as the decryption key has changed with republishing. 
3055There is a new version of TestNav available. Please restart the application to get the latest version. 
3056Something went wrong in loading the item. The test will be closed. Contact your administrator.Script injector error. Please contact Pearson support.
3058*Something went wrong when loading this item.  The test will be closed.  Contact your administrator.TestNav displays this error if the equation editor code sees an incorrect response type. The error occurs to preserve TestNav 8 functionality. This may indicate a defect in the item code.
Note: Previously error code 3057 in earlier versions of TestNav (less than 8.2)
3080Something went wrong while saving. The test will be closed. Please contact your administrator.TestNav displays this error when a student tries to save, but TestNav cannot save. TestNav displays this message and logs out. Contact Pearson support.
3081*
(8.3)
Not authorized to lock the device, test cannot be taken on this device. Please contact your administrator.For secure tests, TestNav displays this error message if the device cannot be locked.
3082Something went wrong while saving. The test will be closed. Please contact your administrator.TestNav cannot save. Contact Pearson support.
3083Something went wrong when loading this item. The test will be closed. Please contact your administrator. 
3084Something went wrong while saving. The test will be closed. Please contact your administrator.This error displays when the student taking a CAT test navigates past the current item without answering the item.
3085*
(8.2)
Incorrect Proctor Authorization Code. Please try again. TestNav displays this error when a proctor enters an incorrect password or does not enter a password on the screen to allow students to continue taking a test after he or she exceeds the time limit.
3086*
(8.3) 
Something went wrong in loading the item.  The test will be closed.  Contact your administrator.TestNav displays this error when a file name is missing.
3087*
(8.3) 
Unable to retrieve SRF location. The test will be closed. Please contact your administrator. This error is encountered if GETAllStates request is dropped when resuming a login.

 

 

 

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