Page tree

Search TestNav 8 Online Support:

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Saved Response File (SRF) Backups

SRF locations are configured differently for different systems. Refer to the user guide for your assessment management system to configure TestNav.

Desktops and Laptops

For Windows and Mac OS X computers, the default location for this file is the Pearson folder in the user's home directory. You can configure your backup location on TestNav releases 8.0.4 and greater. You can also set multiple locations on these computers.

Multiple locations allow you to have the SRF saved both on the local device and on a network drive. This is useful for those times when testing problems force a test to be stopped and when it subsequently may not be able to be completed on the exact same device. TestNav is then able to find the SRF on the network drive. However, multiple locations and custom locations are only available on Windows and Mac.

Mobile Devices

The SRF default location varies by operating system and is not customizable. As with desktops, no user action is needed to set up EWS on these devices.

Find your SRF and Log Files

SRF and log files are stored in different places depending on the operating system and platform. TestNav creates a Pearson directory in the home directory of the testing computer. SRFs are stored in the main Pearson directory. 

The TestNav client creates a directory called “logs” in the Pearson folder in the user’s home directory. The TestNav client logs the current system output and error messages for diagnostic purposes.

Should you need to call the TestNav technical support team for assistance, a technician may request that you retrieve these files.


Mobile Device Limitations

  • Supported mobile devices, like iPads and Chromebooks, have only one save file location. As a result, Pearson recommends that students use the exact same device to resume a testing session after they encounter a problem.
  • Occasionally, Pearson revalidates an SRF and sends it back to a customer for re-upload. You cannot upload an SRF to a Chromebook or iPad. You can only upload this file and resume a student's test session on a Windows or Mac desktop or laptop.

Click on your platform below for specific instructions to locate these files:


SRF file location:

Windows XP

 C:\Documents and Settings\username\Pearson\... 

Windows Vista and Windows 7



Log file location:

Windows Vista, 7 and 8, and XP


For example: C:\Users\UserA\Pearson\User-A-1234\logs
Windows XP: <root>\Documents and Settings\<username>\Pearson\first name-last name-identifier\logs.


SRF file location:

Mac OS X:


Log file location:

For example: C:\Documents and Settings\UserA\Pearson\User-A-1234\logs Finding log files on Mac OS X

Mac OS X: /Users/<username>/Pearson/first name-last name-identifier/logs. For example: /Users/UserA/Pearson/User-A-1234/logs 


You can view SRF and log files two ways on iPads, via Safari or USB.

  1. Open Safari and enter the url: testnav://admin. Note that the first time you access this, a dialog asks if you want to open in TestNav. Tap Open. TestNav opens.
  2. Click View Logs or View Student Responses.
  3. From this screen, you can view and email SRF and log files.
  4. Click the Home button when finished.
  1. Connect the iPad to your computer via USB cable.
  2. Launch iTunes, version 9.1 or later.
  3. Click iPad from the listed devices in the iTunes window.
  4. Click the Apps tab and then scroll down to the bottom of the page. View the list of apps currently installed on the iPad under File Sharing.
  5. Select the TestNav App. A list of TestNav log files displays under TestNav Documents.
  6. Select and open the log file you wish to view.
  1. Launch the TestNav app.
  2. Focus your cursor in the username or password field.
  3. Press <ctrl><shft>z and the File Viewer box appears.
    If the File Viewer does not display, click on the window and then press <ctrl><shft>z again.
  4. Plug in your USB memory stick.
  5. Click the download button next to the log file(s) you wish to download.
  6. When the window opens, select the USB memory stick, and click Save.




  • No labels