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Error codes below relate to Pearson server communication errors:

Error numberError messageAdditional info and instruction
8021Unable to communicate with the testing server. Please contact your administrator. 

Unable to render {include} The included page could not be found.
The network connection was either not found or the connection was lost during authentication. 

Unable to render {include} The included page could not be found.

8022Unable to communicate with the testing server. Please contact your administrator. 

Unable to render {include} The included page could not be found.
The testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.

Unable to render {include} The included page could not be found.

8023Unable to communicate with the testing server. Please contact your administrator. 

Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.

8024Unable to communicate with the testing server. Please contact your administrator.

Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.

8025There has been a problem loading this item. Please contact your administrator.

Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.

8026Unable to connect to the proctor caching computer. Please contact your administrator. 

Unable to render {include} The included page could not be found.

8027

iOS: The testing server can not be reached. Please verify your internet connection and then choose Retry, or close the app and try again later.

ChromeOS: The application start page server can not be reached. Please verify your internet connection and then choose retry, or close the app and try again later.

Unable to render {include} The included page could not be found.
 A network connection could not be established. 

Unable to render {include} The included page could not be found.

8028The java applet is unable to load. This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes. Please upgrade to the latest version of Java.Upgrade Java on your machine.
8029 The installed app is out of date and needs to be updated in order to use TestNav on this device.Download and install the latest version of the app.
8030 A required file has been changed, and the test cannot start. Please contact your administrator.
Unable to render {include} The included page could not be found.
 A required file has been changed.
8031Chrome app is unable to start. Please contact your administrator and have your device restarted.
Unable to render {include} The included page could not be found.

 

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