Page tree

Search TestNav 8 Online Support:

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 10 Next »


Error codes below relate to Pearson API errors:

Error numberError messageAdditional info and instruction
9020The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9021Your login information is not recognized. Please try again.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9022Unable to refresh available tests.Your session is not active. Log in again.
9023Unable to refresh available tests.There was an error retrieving the information from the server. Try again. Log off and log in again if it continues.
9024The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9025This test has been completed and may not be taken again.You cannot log in to completed tests again.
9026This test must be resumed by the proctor to allow it to be taken again.
Unable to render {include} The included page could not be found.
9027The testing window for this test is not active at this time. Please contact the proctor, or try again during the allowed testing window.The testing window for this test is not currently active. Try again when the window is active.
9028Your login information is not recognized. Please try again.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9029Your login information is not recognized. Please try again.

Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.

In PearsonAccess (and possibly other assessment management systems that connect to TestNav), this error occurs if a student attempts logi n before the test session starts. PearsonAccess does not call TestNav to create logins until the test session is started.

9030Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
Unable to render {include} The included page could not be found.
9031There has been a problem loading this item. Please contact your administrator.

Unable to render {include} The included page could not be found.
 An item could not be retrieved from the content server or the proctor caching computer.

Unable to render {include} The included page could not be found.

9032Unable to login with this userid.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9033Unable to communicate with the testing server. Please contact your administrator.
Unable to render {include} The included page could not be found.
 The internal test state could not be retrieved from the content server or the proctor caching computer. 

Unable to render {include} The included page could not be found.

9034Your login information is not recognized. Please try again.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9035There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9036The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9037There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9038The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9039There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9040The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9041There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9042There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9043There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9044There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9045There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9046Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close.

Alert the test proctor.

Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.

9047Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close.

Alert the test proctor. 

Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.

9048There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9049There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9050There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9051There has been a problem loading this item. Please contact your administrator.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9052There has been a problem loading this item. Please contact your administrator.There was a rendering error in a JSON string. 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9053Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
Unable to render {include} The included page could not be found.
 
9054Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.
Unable to render {include} The included page could not be found.
9055Your test must close immediately. Please see the test proctor for more information.The proctor must check the test status in the administrative application as the current status is not valid for continuing the test.
9056Your test must close immediately. Please see the test proctor for more information.
Unable to render {include} The included page could not be found.
 This is usually the result of a problem with network security; secure data is being requested via an insecure call.
9057Your test must close immediately. Please see the test proctor for more information.
Unable to render {include} The included page could not be found.
 This is usually the result of a problem with network security; insecure data is being requested via a secure call.
9058The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9059The username or password you entered is incorrect.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
9060Your login information is not recognized. Please try again.
Unable to render {include} The included page could not be found.
 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9061There is a problem retrieving test information. Please contact your administrator.There was a problem retrieving test state, and the test cannot continue.
9073Something went wrong while saving.  The test will be closed.  Contact your administrator.Invalid JSON string.
9074The username or password you entered is incorrect, or the test session has not been started.  Login does not exist.
9076 Unable to complete sign in. You cannot login with both an email and a loginToken. Choose one or the other.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.

9077
 
Unable to complete sign in with this loginToken. Please try again.  
9078Unable to complete Sign In with this loginToken. The loginToken has expired.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9079Unable to complete sign in, you cannot login with both an email and a loginToken, choose one or the other
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9080
 
Unable to complete sign in with this loginToken. Please try again.
Unable to render {include} The included page could not be found.
 TestNav displays this error if the loginToken does not match any tokens in the database.
9081
Unable to complete Sign In with this loginToken. The loginToken has expired.
Unable to render {include} The included page could not be found.
 This token is valid only for 5 minutes. TestNav displays this error when a user attempts to sign in after the token expires.
9083There has been a problem loading this section. Please contact your administrator.
Unable to render {include} The included page could not be found.
9084There has been a problem loading this section. Please contact your administrator.
Unable to render {include} The included page could not be found.
9085There has been a problem loading this section. Please contact your administrator.
Unable to render {include} The included page could not be found.
9086There has been a problem loading this section. Please contact your administrator.
Unable to render {include} The included page could not be found.
9087There has been a problem loading this section. Please contact your administrator.
Unable to render {include} The included page could not be found.
9089Error creating the report.
Unable to render {include} The included page could not be found.
9090Error creating the report.
Unable to render {include} The included page could not be found.
9091Error creating the report.
Unable to render {include} The included page could not be found.
9092Error creating the report.
Unable to render {include} The included page could not be found.
9093Error creating the report.
Unable to render {include} The included page could not be found.
9094Error creating the report.
Unable to render {include} The included page could not be found.
9095Error creating the report.
Unable to render {include} The included page could not be found.
9096Error creating the report.
Unable to render {include} The included page could not be found.
9097Error creating the report.
Unable to render {include} The included page could not be found.
9098Not applicable.TestNav displays this error when it detects a device whose screen size is smaller than the supported screen size.
9099Your login has been disabled.  Please contact your administrator.TestNav displays this error when a disabled user attempts to log in. The user must be enabled again to log in again.
9100Your login has been disabled.  Please contact your administrator. TestNav displays this error when a user who has been disabled logs in. The user must be enabled again before the student can log in.
9101There has been a problem with this test. Please contact your administrator.This error displays when the test state is missing the version. 
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.

9102There has been a problem with this test. Please contact your administrator.This error displays when the item state is missing the version.
Unable to render {include} The included page could not be found.
Unable to render {include} The included page could not be found.
9103Login not found. Please contact your administrator.TestNav displays this error when API calls for test/item states, and the login is not found.
Unable to render {include} The included page could not be found.

9104 There has been a problem with your login. Please contact your administrator.TestNav displays this error when the 'wire key' used for client server interactions (like submitting responses or a test, or exiting a test) is invalid.
9105 This test has at least one adaptive section. Cannot resume the student.
Unable to render {include} The included page could not be found.
9106 Invalid section. Cannot resume the student.
Unable to render {include} The included page could not be found.
 

  • No labels