From Setup, go to Orders & Shipment Tracking.
Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.
Click the checkbox next to the order.
To view order details, click one of the available tabs.
From Reports, select Operational Reports > Orders & Shipment Tracking.
Click the information iconnext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details.
You can report the problems to Pearson for issue resolution: