| Error number | Error message | Additional info and instruction |
|---|---|---|
| 3001 | Required module has failed to load. | A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes SystemCheck. |
| 3002 | Item Controller has failed to load. | A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes SystemCheck. If you cannot resolve the issue, contact Pearson support. |
| 3003 | The device should have iOS version 6 or higher installed to take the test. | You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support. |
| 3004 | Unable to communicate with the testing server. Please contact your administrator. | A necessary Java script module hasn't loaded. Check for network connection issues. If you cannot resolve the issue, contact Pearson support. |
| 3005 | TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test. | The student test session has been terminated. The test administrator must resume the student's test. |
| 3006 | TestNav has detected that Guided Access has been turned off. TestNav has been shut down. You may need assistance from your test monitor to restart the test. | The student test session has been terminated. The test administrator must resume the student's test. |
| 3007 | Unable to communicate with the testing server. Please contact your administrator. | This likely results from network interruptions or an invalidated session. Check network connectivity and have student attempt to log in again. If you cannot resolve the issue, contact Pearson support. |
| 3008 | Unable to communicate with the testing server. Please contact your administrator. | TestNav was not able to contact the testing server. Contact Pearson support. |
| 3009 | Unable to communicate with the testing server. Please contact your administrator. | TestNav was not able to contact the testing server. Contact Pearson support. |
| 3010 | Unable to communicate with the testing server. Please contact your administrator. | Network interruptions or an invalidated session likely cause this error. Check network connectivity and have student attempt to login again. If you cannot resolve this issue, contact Pearson support. |
| 3011 | There has been a problem loading this item. The test will be closed. Contact your administrator. | A test item did not load. A network connection issue or a java failure may cause this error. Verify network connection. If you cannot resolve this issue, contact Pearson support. |
| 3012 | Your login information is not recognized. Please try again. | The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the information entered and try again. |
| 3013 | Unable to communicate with the testing server. Please contact your administrator. | TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact Pearson support. Have logs ready for Level 2 support. |
| 3014 | You cannot take this test on your browser. To take this test, install the TestNav 8 application. | If the TestNav 8 application is on the device, launch the application to take the test. If the TestNav 8 application is not on the device, contact your local technical support for assistance. |
| 3015 | Unable to communicate with the testing server. Please contact your administrator. | TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact Pearson support. Have logs ready for Level 2 support. |
| 3016 | Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. | A student is logged in to the test on a different computer, and cannot log back in until logged out of current session. The test administrator must resume the student's test. |
| 3017 | You cannot take this test with your browser. In order to take this test, you must use the TestNav App. | If the TestNav 8 application is on the device, launch the application to take the test. If the TestNav 8 application is not on the device, contact your local technical support for assistance. |
| 3018 | Your last item was not saved. Please inform your test proctor that the test must close due to a connectivity error. | Contact Pearson support. Have your log files ready for Level 2 support. |
| 3019 | Incorrect seal code. Please try again. | The entered seal code was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the seal code, and enter it correctly. |
| 3021 | Unable to start Secure Browser. This can be resolved by exiting the browser and starting again. Please contact your proctor/teacher for help. | This can occur the first time a student logs into a secure test. Close all browser windows, relaunch the application, and log in to the test. If this does not resolve the issue, contact Pearson support. |
| 3022 | This version of Internet Explorer is no longer supported. Please choose another browser or upgrade to the latest version of Internet Explorer. | Refer to the System Requirements for the latest supported browser version. |
| 3023 | Your test must close immediately. Please see the test proctor for more information. | Contact Pearson support. Have log ready to send to Level 2 support. |
| 3024 | Unknown error trapped and logged. Please inform your test proctor. | Contact Pearson support. Have log ready to send to Level 2 support. |
| 3025 | Java has not been installed on this machine and is required. Please install Java and then refresh this browser page to log in | Contact your local technical support for assistance with installing Java. |
| 3026 | The test cannot be taken on this device. Please contact your test proctor for additional assistance. | This device doesn't support TestNav 8. Refer to the System Requirements pages of TestNav 8 Online Support for compatible operating systems. |
| 3027 | Unable to communicate with the testing server. Please contact your administrator. | TestNav was not able to contact the testing server. Check network connection. If you cannot resolve this issue, contact Pearson support. |
| 3028 | Form and Form ID do not match. Please inform your test proctor. | Contact Pearson support. |
| 3029 | Test window has exited fullscreen mode. Test aborted. Please ask your proctor for assistance. | The student test session has been terminated. The test administrator must resume the student's test. |
| 3030 | Pop-ups are currently blocked for this site. Please enable pop-ups for TestNav to function correctly and refresh your browser. | Click the Tools icon at the top-right of the screen. Click Internet Options > Advanced, and deselect "Enable third-party browser extension" to enable the pop-ups for the site. Restart the computer before you launch the test again. |
| 3031 | There was an error launching the Java applet. Please ask your proctor for assistance. | Contact Pearson support. |
| 3032 | Please refresh your browser after enabling pop-ups. | Close the browser and log in to the test. |
| 3033 | Your test must close immediately. Please contact your administrator. | Contact Pearson support. |
| 3034 | Your Chrome OS version is not supported, you must upgrade to the latest version to use TestNav. | You should use a supported browser. Refer to the System Requirements pages of TestNav 8 Online Support. |
| 3039 | This version of Firefox is not supported, Please choose another browser or upgrade to Firefox 38 or higher. | Refer to the System Requirements for the latest supported browser version. |
| 3040 | This version of Safari is not supported, Please choose another browser or upgrade to Safari 6 or higher | Refer to the System Requirements for the latest supported browser version. |
| 3041 | This device size is not supported. | You should use a device that has at least a 9.7-inch screen. |
| 3042 | You cannot take the test with this operating system. | You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support. |
| 3043 | You must be in Kiosk mode in order to take this test. | This message applies to CrOS. To configure the device, refer to Set Up Installable TestNav. |
| 3044 | You cannot lock the device. Please contact your proctor. | To configure the device, refer to Set Up Installable TestNav. This message applies to iOS, Android, and Windows app*. |
| 3045 | This version of OS X is not supported, please upgrade to the latest version of OS X. | You should use a supported operating system. Refer to the System Requirements pages of TestNav 8 Online Support. |
| 3046 | The TI calculator can only be used in secure tests. | Tests must be taken in secure mode in order for the TI calculator to work. |
| 3047 | Close your browser, and then adjust Safari Preferences to run TestNav in Safari's Unsafe Mode. | To update this setting, go to Safari > Preferences. From the Security tab, click Manage Website Settings and for the Java plug in, and set TestNav to "Run in Unsafe Mode". |
| 3048 | TestNav has detected that accelerators are enabled. Accelerators must be disabled in order to take this test. | In Internet Explorer, disable the Accelerators feature. See the TestNav - Disabling Accelerators in Internet Explorer 9, 10, 11 technical bulletin for more information. Then log back in. |
| 3049 | Unable to communicate with the testing server. Please contact your administrator. | There is an issue communicating with the test engine. |
| 3050 | TestNav is unable to connect to server. Please see your proctor. | TestNav cannot connect to the server to verify it's running the latest version of the product. |
| 3051 | Unable to update to the latest version of TestNav. Please restart the application, or contact technical support. | |
| 3052 | The connection to the server has been lost. Please inform your test proctor that the test must close due to a connectivity error. | When the iOS7 media daemon detects that it has lost connection, TestNav displays this error code. |
| 3053 | Failed to load TN.CSS, please click the reload button. | |
| 3054 | The form has been republished. Please exit the test and inform your administrator. | When the form is republished, the content key used for decryption changes. When TestNav 8 requests test-def from proctor cache, it returns stale data, which does not get decrypted, as the decryption key has changed with republishing. |
| 3055 | There is a new version of TestNav available. Please restart the application to get the latest version. | |
| 3056 | Something went wrong in loading the item. The test will be closed. Contact your administrator. | TestNav displays this error when it cannot load the item. To resolve, purge the cached content, and then reload the app. Pearson support requests log files on this error, when possible. |
| 3057 | You cannot take this test with your browser. In order to take this test, you must use the Android App. | |
| 3058 | Something went wrong when loading this item. The test will be closed. Contact your administrator. | TestNav displays this error if the equation editor code sees an incorrect response type. The error occurs to preserve TestNav 8 functionality. This may indicate a defect in the item code. Note: Previously error code 3057 in earlier versions of TestNav (less than 8.2) |
| 3080 | Something went wrong while saving. The test will be closed. Please contact your administrator. | TestNav displays this error when a student tries to save, but TestNav cannot save. TestNav displays this message and logs out. Contact Pearson support. |
| 3081 (8.3) | Not authorized to lock the device, test cannot be taken on this device. Please contact your administrator. | For secure tests, TestNav displays this error message if the device cannot be locked. An administrator can change device settings to lock it, if possible, or choose a different device for secure testing. |
| 3082 | Something went wrong while saving. The test will be closed. Please contact your administrator. | TestNav cannot save. Contact Pearson support. |
| 3083 | Something went wrong when loading this item. The test will be closed. Please contact your administrator. | The proctor should set the student's test to resume in the assessment management system. Then, have the student log in again. |
| 3084 | Something went wrong while saving. The test will be closed. Please contact your administrator. | TestNav displays this error when a student taking a computer adaptive testing (CAT) test navigates past the current item without answering the item. |
| 3085 | Incorrect Proctor Authorization Code. Please try again. | TestNav displays this error when a proctor enters an incorrect password or does not enter a password to allow additional testing time after a student exceeds the time limit in a timed test. |
| 3086 (8.3) | A tool has failed to load. Please contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support. |
| 3087 (8.3) | The test will be closed due to network connectivity issues. Contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support.
|
| 3088 (8.3) | Something went wrong when loading this item. The test will be closed. Contact your administrator. | Contact Pearson support. |
| 3091 (8.3) | There has been a problem loading the test. Please contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support. |
| 3092 (8.3) | There has been a problem loading the test. Please contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support. |
| 3094 | Something went wrong when loading this item. The test will be closed. Please contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support. |
| 3095 | Something went wrong when loading this item. The test will be closed. Please contact your administrator. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson support. |
| 3096 (8.3) | There was a problem loading the login page, please restart the application. | TestNav displays this error when it times out before displaying the login screen during launch on native apps. Restart the application and then log in. |
| 3097 (8.3) | You cannot start this test with Safari in Full Screen mode. Please exit full screen and start the test again. | When TestNav 8 is launched with Safari in full-screen mode, the student cannot log in. The proctor should disable full-screen mode before the student can log in. |
| 3098 (8.3) | Chrome browser is no longer supported. In order to take the test please choose another browser. | Chrome browser is no longer supported for TestNav secure tests. |
Error codes below relate to application errors:
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