| Error number | Error message | Additional info and instruction |
|---|---|---|
| 1001 | Your test has been saved. Please notify your test administrator. | Connectivity issues likely caused this error. Follow the on-screen instructions. |
| 1002 | Please notify your test administrator. | The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed. Follow the on-screen instructions. |
| 1003 | Unable to save response file (at beginning of test) | The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. Resume the student or contact your school assessment coordinator to resume the student. The student should log in and continue testing. |
| 1004 | Desktop OS version: Unable to save response file (during test) Non-Desktop OS version: Unable to save response file (during test) This message is displayed when all of the below are true: The student has visited one or more items.
| Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error. Desktop OS Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. Mobile Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. |
| 1005 | No saved response file found (Resume w/file) | The student’s status is set to Resumed-Upload, but no file was found in the designated response file location. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. Desktop OS Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. If the response file is located on a computer or a network drive that is unavailable at this time, clickExit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file. If the file is not found, EWS comes back to this screen. Click Browse for a response file and point to the location of the moved response file and upload. The student may need to be resumed before attempting to log in again. If the student has not yet answered any questions, click Skip Upload. If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost. Mobile Check the device for response file. If you cannot locate the file click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in. Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions. Any responses from a previous login not received by the Pearson testing server will be lost. |
| 1006 | The saved response file is corrupted. | The student's status is set to Resumed-Upload and the saved response file(s) is corrupt. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses. Desktop OS Click Browse to locate a response file at a different location, and then click Upload Response File to submit the responses to the testing server. If the response file is located on a computer or a network drive that is unavailable at this time, clickExit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file. If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again. To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson support if you are unsure whether to click Skip Upload. If the student has not yet answered any questions, click Skip Upload. Mobile If the response file is located on another device, click Exit Test. After device is located, the student can log in. TestNav automatically will search for a response file. If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device. To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson support if you are unsure whether to click Skip Upload. If the student has not yet answered any questions, click Skip Upload. |
| 1007 | Desktop OS version: The saved response file is invalid. Non-Desktop OS version: The saved response file is corrupted. | The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses. Contact Pearson support. |
| 1008 | Unable to send final responses. | The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server. Desktop OS Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. Mobile Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. |
| 1009 | Unable to download test content | The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server. TestNav cannot download the entire test. Click Retry to check whether the connection is restored. If the connection is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, you can set the student's testing status to resume, and he or she can log in. TestNav automatically searches for, and submits, the response file. |
| 1010* | The test content is corrupted. Please exit the test and notify your test administrator. | TestNav displays this error when the TestNav engine determines that the content is corrupted. The TestNav engine compares the checksum generated at the publish time with the checksum generated at the login time. If the checksums do not match, it triggers this error. |
| 1011* | The form has been modified. Please exit the test and notify your test administrator. | TestNav displays this error when the form has been republished after it was cached. The TestNav engine checks the form version number, which is cached, against what is stored in the database. If the versions do not match, it triggers this error. |
| 1012* | Unable to download a file. Contact your administrator. | TestNav displays this error when TN8-secure.jar is dropped. Contact Pearson support. |