Error number | Error message | Additional info and instruction |
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1001 | Your test has been saved. Please notify your test administrator. | Connectivity issues likely caused this error. |
1002 | Please notify your test administrator. | The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed. |
1003 | Unable to save response file (at beginning of test) | The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. Resume the student or contact your school assessment coordinator to resume the student. The student should log in and continue testing. |
1004 | Unable to save response file (during test) | Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error. This message is displayed when all of the below are true:
Desktop OSMobile |
1005 | No saved response file found (Resume w/file) | The student’s status is set to Resumed-Upload, but no file was found in the designated response file location. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. Desktop OSClick Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. If the file is not found, EWS comes back to this screen. Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. The student may need to be resumed before attempting to log in again. If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost. MobileCheck the device for a response file. If you cannot locate the file, click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in. |
1006 | The saved response file is corrupted. | The student's status is set to Resumed-Upload and the saved response file(s) is corrupt. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. Desktop OSClick Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson Support if you are unsure whether to click Skip Upload. MobileIf the response file is located on another device, click Exit Test. After the device is located, the student can log in. If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson Support if you are unsure whether to click Skip Upload. |
1007 | The saved response file is invalid. The saved response file is corrupted. | The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. |
1008 | Unable to send final responses. | The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. Desktop OSAlso, verify if a wireless router has been disconnected or has been accidentally shut off.
Mobile
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1009 | Unable to download test content | The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server. TestNav cannot download the entire test. If the connection is not restored, click Exit Test. After the connection is restored, you can set the student's testing status to resume, and then the student can log in. If you are using a wireless network, and you continue to experience this error, Pearson recommends that you disable load balancing across wireless access points (WAP) to avoid interruptions in testing. Load balancing can cause a TestNav error when it briefly disconnects TestNav from the network to switch the device's access point to balance the load. |
1010 | The test content is corrupted. Please exit the test and notify your test administrator. | TestNav displays this error when the TestNav engine determines that the content is corrupted. The TestNav engine compares the checksum generated at the publish time with the checksum generated at the login time. If the checksums do not match, it triggers this error. |
1011 | The form has been modified. Please exit the test and notify your test administrator. | TestNav displays this error when the form has been republished after it was cached. The TestNav engine checks the form version number, which is cached, against what is stored in the database. If the versions do not match, it triggers this error. |
1012 | Unable to download a file. Contact your administrator. | TestNav displays this error when TN8-secure.jar is dropped. |
1013 | Unable to download test content. | TestNav displays this error when a file failed to load. The student should exit and log in again. |
1014 | Unable to download test content. | TestNav displays this error when it tries to add a custom style sheet to the page and it fails.
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1015 | Unable to download test content. | TestNav displays this error when an image in the item is missing or pointing to a wrong reference.
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1016 | Unable to download test content. | TestNav displays this error when it fails to retrieve the CSS.
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