App Check displays error messages if the any of the following scenarios occur:

• The device is not connecting to TestNav. To resolve the issue, refer to the TestNav System Requirements and Set up and Use TestNav and confirm settings on each supported device.

• The device is not configured to start TestNav in Kiosk Mode. To resolve this issue, see Set up and Use TestNav and confirm settings on each supported device.
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• Windows Game Bar is running. To resolve this issue, refer to the Microsoft support page to disable the Game Bar.

• The primary OR secondary saved response file (SRF) path is invalid. To resolve this issue, log into Pearson Access Next and update the TestNav Configuration Task.

• If configured, App Check can also verify connectivity to ProctorCache. To resolve the issue, refer to the ProctorCache Requirements and Set Up and Use ProctorCache and confirm settings.