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General Information ♦ Instructions ♦ Effects ♦ What’s Next?

You can track your order status, and review and resolve shipping issues. 

Step-by-Step

(Click  to view image)

  1. From Setup, go to Orders & Shipment Tracking.

  2. Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.

  3. Click the checkbox next to the order.

  4. Click the information iconnext to the order number.

  5. To view order details, click one of the available tabs.

Effects

From Reports, select Operational Reports > Orders & Shipment Tracking.

Click the information icon next to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details. 

What's Next? (Optional)

You can report the problems to Pearson for issue resolution:

  1. From Setup, select Orders & Shipment Tracking.

  2. Select the order with issues to report.Orders must have already been processed and shipped, with a Transit or Delivered status.

  3. Click Select Task, select Report / Resolve Issues, and click Start.

  4. Type/select the required details.

  5. Click Save.
    After a user reports a shipping issue, an indicator icon displays next to the Shipment details.

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