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Created by
user-c5bed, last updated on Oct 25, 2016
2 minute read
This information is a part of Troubleshooting.
When a new user account is created, or any of the following changes are made to an existing user account, an email is sent to the user:
- Added an account
- Reset password
- Password expiration notification
- Password expired
- Changed password confirmation
- Forgot username
The system indicates an email delivery failure when an email is returned to the system as undelivered.
Errors Notification
A red flag at the top of a page indicates issues with the email delivery.
View and Fix Errors
To view and fix errors, follow these steps:
Click the flag to reveal a list, and select Email Delivery Failures to go to Setup >Users.
Alternatively, from Setup >Users, you can find users with email failures. Select Only Users With Email Failures under Toggle secondary filters.
- Review the user accounts and make updates. Click Save.