You can reset passwords for users that you administer. You typically use this functionality to perform a mass reset. For example, you may need to reset passwords for all users in a school at the beginning of a school year. You may also need to reset a password for a user account after the user attempts five consecutive invalid logins.


  1. From Setup, select Users.

  2. Type the user's name into the search field, and click Search.

  3. Click the checkbox next to the user.

  4. Click Select Tasks, select Reset Passwords, and click Start.

  5. Click the checkbox next to the user.

  6. Click Reset Passwords.


The system sends an email to the user(s) confirming the reset password request. The user(s) can then create a new password.