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This information is a part of Manage Users.


A deleted user account prevents a user from logging into the system. A deleted user account must be restored by an authorized user before it can be used again to access the system. 

An account is deleted when it is no longer needed. For example, an account may be deleted when someone leaves your organization, or their roles have changed within the organization. Depending on your program and organization's policies these criteria will vary. 

Delete a User Account

To delete a user account, follow these steps:

  1. From Setup > Users, search to view all the existing active user accounts, click the down arrow next to the Search button to reveal and select the option to show all results. 

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  2. Select the user account you want to delete.

     Click here to view a screenshot...

  3. Click the Select Tasks drop-down and select Delete / Restore Users. Click Start.

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  4. Confirm your decision by selecting the box(es) next to the user(s) in the list and click Delete / Restore.

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View Deleted User Accounts

To view deleted user accounts, from Setup > Users, use the Account Status filter and select Deleted from the drop-down menu. 

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The system displays deleted user accounts.

Restore a Deleted User Account

To restore a deleted user account, follow these steps:

  1. From Setup > Users, use the Account Status filter and select Deleted from the drop-down menu to search for deleted user accounts.

     Click here to view a screenshot...

  2. Select the user account(s) you want to restore.

     Click here to view a screenshot...


  3. Click the Select Tasks drop-down and select Delete / Restore Users. Click Start. 

     Click here to view a screenshot...
  4. Confirm your decision by selecting the box(es) next to the user(s) in the list and then click Delete / Restore.

     Click here to view a screenshot...

Related Information

To learn more about user accounts, see:


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