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  1. Delete Support Requests

    You can delete a support request when you no longer need Pearson's assistance.  Step-by-Step From Support, select Support Requests. DeleteSuppReq_1.png Click the checkbox next to the support request. DeleteSuppReq_2
  2. Proctor-Caching Checklist

    questions, and then serves that data to individual test computers from within the local network. For low bandwidth
  3. Password/User ID Help

    that you administer. From Setup, select Users. PassID_12.png Type the user's name into a search field, and click
  4. View Alternate Testing Status

    _PAsup_InfoPartOf_ManageAlternateTests _PAsup_limited_feature This report summarizes the status of alternate testing within your organization. To view a status report, follow these steps: From Reports > Score Entry
  5. View Alternate Testing Progress

    _PAsup_InfoPartOf_ManageAlternateTests _PAsup_limited_feature This report summarizes the alternate testing progress for your selected organization. To view a summary report, follow these steps: From Reports > Score Entry
  6. _TN_SystemCheck_Install

    Run App Check To run App Check, on each device: Click or tap the appropriate icon for your test from the home page, if you have not done so already. Click or tap the user drop-down menu, and select App Check
    Includes Repository • Aug 04, 2016
  7. TestNav - iOS 15 and secure testing

    production site once the patch is available for deployment. This will prevent TestNav from running on iOS versions 15.0
    TestNav 8 • Jul 23, 2025
  8. I Forgot My ADAM Password

    receive an email from noreply@mail.adamexam.com that contains a temporary link. Open the link in the welcome email
    ADAM Support • Dec 12, 2025
  9. Re: Bar Chart Interaction

    Snap-to Increment: Added functionality to allow authors to set a snap-to increment on bar charts and histograms that can be different than the visual increment shown on the chart axis. Previous to this enhancement students could
    ADAM Support / … / Bar Chart Interaction • Aug 18, 2025
  10. Re: Histogram Interaction

    Snap-to Increment: Added functionality to allow authors to set a snap-to increment on bar charts and histograms that can be different than the visual increment shown on the chart axis. Previous to this enhancement students could
    ADAM Support / … / Histogram Interaction • Aug 18, 2025