PearsonAccess Next Online Support

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You can track your order status, and review and resolve shipping issues. 


Step-by-Step

  1. From Setup, go to Orders & Shipment Tracking.Image Removed

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    Expand
    titleView center navigation...
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  2. Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.Image Removed

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  3. Click the checkbox next to the order.Image Removed

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  4. Click the information iconnext to the order number.

  5. To view order details, click one of the available tabs.Image Removed

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Effects

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titleTo view shipment tracking reports...

From Reports, select Operational Reports > Orders & Shipment Tracking.

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titleTo view order details...

Click the information iconnext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details. 

What's Next? (Optional)

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titleIf there are problems with a shipment...

You can report the problems to Pearson for issue resolution:

  1. From Setup, select Orders & Shipment Tracking.

  2. Click the checkbox next to the order with issues to report. Orders must have already been processed and shipped, with a Transit or Delivered status.

  3. Click Select Tasks, select Report / Resolve Issues, and click Start.Image Removed

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  4. Type/select the required details.Image Removed

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  5. Click Save.
    After a user reports a shipping issue, an indicator icon displays next to the Shipment details.Image Removed

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