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titleContent Filtering...

Whitelist TestNav URLs within any applicable services.

Security/content filter services can interrupt TestNav traffic. Services such as reverse-DNS checks, SSL decryption/inspection, deep packet inspection, HTTP inspection, blocking audio/multimedia files, and blocking archival files have all been known to cause TestNav interruptions.


Exempt TestNav URLs and file directories from antivirus scanning or inspecting.

Install paths vary by platform and installation method. Windows and Mac devices have an additional path where they store minor updates:

  • Windows: {user_home}\AppData\Local\Pearson
  • Mac: {user_home}/Library/Application Support/Pearson

Some antivirus software uses real-time protection to scan network traffic and file downloads,which may cause issues in test data transfers during secure online testing.