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  • Created by user-760ba, last updated on Dec 17, 2025 3 minute read

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When a student responds to a test question, TestNav sends the response to the Pearson server. If the network experiences a connectivity issue, or the student encounters an error, TestNav saves the response to a saved response file (SRF).

TestNav also creates a log file during the testing session. These files help Pearson troubleshoot issues, if they occur. After connectivity is reestablished, and responses successfully save to the Pearson server, TestNav deletes the SRF.

Workflow for Student Response Files Setup

Before testing, refer to your assessment management system user guide to configure TestNav and complete the following steps. 

  1. For both Windows and Mac, you must configure student accounts to have complete read, write and delete access in all save locations.
  2. Communicate SRF and log file locations to test proctors.
  3. Give proctors access to SRF and log files by either of the following:

    • Grant admin rights to proctors on each testing computer.

    • Instruct proctors to access these files while the student is logged in to the testing computer.

  4. (Optional) Configure primary and a secondary save location through your assessment management system.

Primary Save Location

TestNav has a default primary SRF save location for all computers and devices. You cannot configure the log file save location.

Operating SystemSRF LocationLog File Location
Windows

{USER.HOME}\Pearson\srf\

{USER.HOME}\Pearson\logs\


Secondary Save Location

You can set a secondary save location. Set a secure file transfer protocol (SFTP) address as the save location to ensure that the secondary save applies to all testing computers and devices. SFTP configuration is not supported by all assessment management systems. Consult your assessment management system user guide to determine whether the SFTP option is available.

Pearson strongly recommends that you configure a network drive as a secondary save location to ensure that you do not lose responses, even if a student cannot continue to test on the same computer. 


You can place backup SRFs in a directory on the network file server, on the student's testing computer, or on a secure file transfer protocol (SFTP) site. The following table outlines the pros and cons of each backup save location. 

Directory on network computer

If you set a network file server as a primary or secondary backup location, do not use:

  • Spaces in the save location path.
  • A location that requires authentication. If authentication is required, TestNav cannot access the shared location.
  • A Windows UNC (Uniform Naming Convention) or network path, such as \\ComputerName\SharedFolder\Resource on a Mac or Linux. Pearson recommends that you specify a mapped drive location, such as D:\TopDirectory\NextDirectory\SaveLocation.
Backup file is accessible from other computers.
  • Uses more internal network bandwidth.
  • Responses save to the network drive more slowly than to the local directory. As a result, test items take more time to load.
  • Does not provide secondary save for the devices below:
    • Android devices
    • Chromebooks
    • iPads
Local directory on testing computer (TestNav client)
  • Uses less internal network bandwidth.
  • Responses save to local directory more quickly than to the network drive. As a result, test items take less time to load.
  • Backup file is not accessible from any other computer.
  • Does not provide secondary save for the devices below:
    • Android devices
    • Chromebooks
    • iPads

SFTP

Note: SFTP configuration is not supported by all assessment management systems. Consult your assessment management system user guide to determine whether the SFTP option is available.

Provides secondary save location for all supported testing computers and devices.Requires SFTP site setup.


You should familiarize yourself with default response file backup locations. Some save locations are configurable. 


Tiny Link: https://support.assessment.pearson.com/x/DQFMDQ

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