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App Check displays error messages if the any of the following scenarios occur:

  • The device is not connecting to TestNav. To resolve the issue, refer to the TestNav System Requirements and Set up and Use TestNav and confirm settings on each supported device.

     Click here to view a screenshot...

  • The device is not configured to start TestNav in Kiosk Mode. To resolve this issue, see Set up and Use TestNav and confirm settings on each supported device.
    (Screenshot pending)

  • Windows Game Bar is running. To resolve this issue, refer to the Microsoft support page to disable the Game Bar.
     Click here to view a screenshot...

  • The primary OR secondary saved response file (SRF) path is invalid. To resolve this issue, log into Pearson Access Next and update the TestNav Configuration Task.

     Click here to view screenshots...

  • If configured, App Check can also verify connectivity to ProctorCache. To resolve the issue, refer to the ProctorCache Requirements and Set Up and Use ProctorCache and confirm settings.

     Click here to view a screenshot...


 

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