Error/warning codes below relate to connectivity or save issues (previously Early Warning System - EWS). See Find Saved Response File (SRF) and Log Files for more information on saved student responses during a connectivity or save issue.

Error numberError messageAdditional info and instruction
1001 Your test has been saved. Please notify your test administrator.
Connectivity issues likely caused this error.
Follow the on-screen instructions. 
1002 Please notify your test administrator.
The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed.
Follow the on-screen instructions. 
1003 Unable to save response file (at beginning of test)The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. 

Resume the student or contact your school assessment coordinator to resume the student. 

The student should log in and continue testing.
1004 

Unable to save response file (during test)

Each operating system platform handles the saved response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error.

This message is displayed when all of the below are true: 

  • The student has visited one or more items.
  • The Saved Response File cannot be saved to any of the designated locations.
  • TestNav is unable to successfully send responses to Pearson.
  • The test has not yet been exited or submitted.

Desktop OS

Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer.

Click Retry to check whether the connection is restored. 
If you believe the connection may be restored, click Retry again.

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test.

When the student closes TestNav, the student remains in Active testing status.

After the connection is restored, the student can log in.

TestNav automatically searches for, and submits, the response file.

Mobile

Click Retry to check whether the connection is restored. 

If you believe the connection may be restored, click Retry again.

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test.

When the student closes TestNav, the student remains in Active testing status.

After the connection is restored, the student can log in.

TestNav automatically searches for, and submits, the response file.

1005 No saved response file found (Resume w/file)

The student’s status is set to Resumed-Upload, but no file was found in the designated response file location.

The Resumed-Upload status indicates that a student has exited the test abnormally.
If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.

Desktop OS

Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server.

If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test.

After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. Verify whether a wireless router has been disconnected or has been accidentally shut off.

TestNav automatically searches for, and submits, the response file.

If the file is not found, the system comes back to this screen. Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. The student may need to be resumed before attempting to log in again.

If the student has not yet answered any questions, click Skip Upload. 
  If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost.

Mobile

Check the device for a response file. If you cannot locate the file, click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in.

Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions.

Any responses from a previous login not received by the Pearson testing server will be lost.

1006The saved response file is corrupted.

The student's status is set to Resumed-Upload and the saved response file(s) is corrupt.

The Resumed-Upload status indicates that a student has exited the test abnormally.

If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.

Desktop OS

Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server.

If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test.

After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. Verify whether a wireless router has been disconnected or has been accidentally shut off.

TestNav automatically searches for, and submits, the response file.

If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again.

To continue testing without loading a response file, click Skip Upload. 

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson Support if you are unsure whether to click Skip Upload.

If the student has not yet answered any questions, click Skip Upload. 

Mobile

If the response file is located on another device, click Exit Test. After the device is located, the student can log in. TestNav automatically searches for, and submits, the response file. If a file is not found, the the system will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device.

To continue testing without loading a response file, click Skip Upload. 

Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Pearson Support if you are unsure whether to click Skip Upload.

If the student has not yet answered any questions, click Skip Upload. 

1007

The saved response file is invalid.

The saved response file is corrupted.

The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data.

The Resumed-Upload status indicates that a student has exited the test abnormally.
If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. Contact Pearson Support.

1008 Unable to send final responses.

The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. 

The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server.

Desktop OS

Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer.

Also, verify if a wireless router has been disconnected or has been accidentally shut off.

Click Retry to check whether the connection is restored. 
If you believe the connection may be restored, click Retry again.
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test.
When the student closes TestNav, the student remains in Active testing status.

After the connection is restored, the student can log in.
TestNav automatically searches for, and submits, the response file.

Mobile

Click Retry to check whether the connection is restored. 
If you believe the connection may be restored, click Retry again.
If you have clicked Retry and the connection with the testing server is not restored, click Exit Test.
When the student closes TestNav, the student remains in Active testing status.

After the connection is restored, the student can log in.
TestNav automatically searches for, and submits, the response file.

1009 Unable to download test content

The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server. TestNav cannot download the entire test.

 
Click Retry to check whether the connection is restored. 
 
If the connection is not restored, click Exit Test.
 
If you continue to experience this error, Pearson recommends that you ensure that all applicable test delivery URLs are exempted from filtering and inspection in all layers of network security such as Content Filters, Firewalls, and Anti-Virus/Anti-Malware services. See the following link for more information Network Requirements and Guidelines.

1010The test content is corrupted. Please exit the test and notify your test administrator.TestNav displays this error when the TestNav engine determines that the content is corrupted. The TestNav engine compares the checksum generated at the publish time with the checksum generated at the login time. If the checksums do not match, it triggers this error.
1011The form has been modified. Please exit the test and notify your test administrator.TestNav displays this error when the form has been republished after it was cached. The TestNav engine checks the form version number, which is cached, against what is stored in the database. If the versions do not match, it triggers this error.
1012Unable to download a file. Contact your administrator.

TestNav displays this error when TN8-secure.jar is dropped.

Contact Pearson Support.

1013Unable to download test content.

TestNav displays this error when a file failed to load. The student should exit and log in again.

If the issue persists, check proxy server settings.

1014Unable to download test content.

TestNav displays this error when it tries to add a custom style sheet to the page and it fails.

The student should click Retry. 

If TestNav continues to display this error, the student should log out and log in again. 

If the issue persists, check proxy server settings.

1015Unable to download test content.

TestNav displays this error when an image in the item is missing or pointing to a wrong reference.

The student should click Retry. 

If TestNav continues to display this error, the student should log out and log in again. 

If the issue persists, check proxy server settings.

1016Unable to download test content.

TestNav displays this error when it fails to retrieve the CSS.

The student should click Retry. 

 

If TestNav continues to display this error, the student should log out and log in again. 

If the issue persists, check proxy server settings.

1017Primary SRF location is not writable. Your responses will be saved in Alternate save location only.
You may choose to continue with the test or exit the test and make the save location writable.		TestNav displays this error when it tries to write to the SRF primary location, but fails. Check the path and verify it is valid, accessible, and that write access is granted. To update the path, sign in to Pearson Accessnext and edit the TestNav configuration. A valid SRF path is required for testing.
1018Alternate SRF location is not writable. Your responses will be saved in Primary save location only.
You may choose to continue with the test or exit the test and make the save location writable.		TestNav displays this error when it tries to write to the SRF secondary location, but fails. Check the path and verify it is valid, accessible, and that write access is granted. To update the path, sign in to Pearson Accessnext and edit the TestNav configuration. A valid SRF path is required for testing.
1019

The testing server cannot be reached.

Any un-sent responses have been saved on this computer.

Primary location: C:\Users\VVISHKA\Pearson\srf

Alternate location: Path is Not Available

Response file name: dc8217d1-24dd-462f-9763-f9cca103580e.SRF

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.

1020

The testing server cannot be reached.

Any un-sent responses have been saved on this computer.

Primary location: ******* (shows SRF path)

Alternate location: Path is Not Available

Response file name: dc8217d1-24dd-462f-9763-f9cca103580e.SRF

To see if the connection has been restored, choose Retry

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1021

The testing server cannot be reached.

All responses have been saved on this computer.

    Primary location: (primary SRF file location)

    Alternate location: Path is Not Available (secondary SRF location if applicable)

Response file name: (SRF name)

To see if the connection has been restored, choose Retry.

To continue the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1023Unable to download test item content. Valid content not found for the specified Personal Needs & Preferences settings.Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1024

The testing server cannot be reached.

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1025

The testing server cannot be reached.

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1026

The testing server cannot be reached in order to save your recording.

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test.

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1027

The testing server cannot be reached.

To see if the connection has been restored, choose Retry.

To complete the test at a later time, choose Exit Test. 

Follow the instructions in the error message. If the issue persists, contact Pearson Support.
1028

Unable to pause the test.

Please contact your administrator.

 If the issue persists, contact Pearson Support.
1029

 Unable to resume the test.

Please contact your administrator.

 If the issue persists, contact Pearson Support.
Tiny link: https://support.assessment.pearson.com/x/FQACAQ