From Reports, select Operational Reports > Orders & Shipment Tracking.
Click the information iconnext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details.
What's Next? (Optional)
You can report the problems to Pearson for issue resolution:
From Setup, select Orders & Shipment Tracking.
Click the checkbox next to the order with issues to report. Orders must have already been processed and shipped, with a Transit or Delivered status.