Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Anchor
TOP
TOP

Extra Table Properties
table-width10%
column-widths80%,20%
hide-bordertrue

On this page:

Livesearch
spaceKeyPAsup
placeholderEnter your search criteria.

Anchor
RI
RI
You can track your order status, and review and resolve shipping issues. 

View Order Shipment

To track shipments, follow these steps:

...

From Setup > Orders & Shipment Tracking, search to find your order(s). You can change the search to find orders placed or updated during a longer period of time by changing the setting in the box next to the Search button.

Expand
titleClick here to view a screenshot...

Image Removed

Anchor
Instructions
Instructions
Step-by-Step

UI Text Box
sizemedium

Image Added


(Click Image Addedto view image)

  1. From Setup, go to Orders & Shipment Tracking.Image Added

  2. Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.Image Added

  3. Click the checkbox next to the order.Image Added

  4. Click the information iconImage Addednext to the order number.

Expand
titleClick here to view a screenshot...

Image Removed

  1. To view

...

  1. order details, click

...

  1. one of the available tabs.Image Added

UI Text Box
typeinfo

Anchor
Effects
Effects
Effects

Expand
title

...

To view shipment tracking reports...

...

Image Removed

...

From Reports, select Operational Reports > Orders & Shipment Tracking.

Expand
title

...

Image Removed

Report or Resolve Shipping Issues

To view order details...

Click the information iconImage Addednext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details

UI Text Box
typetip

Anchor
What’s Next?
What’s Next?
What's Next? (Optional)

Expand
titleIf there are problems with a shipment

...

...

You can report the problems to Pearson for issue resolution:

  1. From Setup

...

  1. , select Orders & Shipment Tracking

...

  1. .

  2. Click the checkbox next to the order

...

  1. with issues to report

...

  1. . Orders must have already been processed and shipped

...

Expand
titleClick here to view a screenshot...

Image Removed

...

  1. , with a Transit or Delivered status.

  2. Click Select Tasks, select Report / Resolve Issues

...

  1. , and click Start.

...

titleClick here to view a screenshot...

...

Select your order from the Orders list at the left. Enter the required details. Click Save.

...

titleClick here to view screenshots...

Image Removed

 

...

  1. Image Added

  2. Type/select the required details.Image Added

  3. Click Save.
    After a user reports a shipping issue, an indicator icon displays next to the

...

Related Information

  • From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
  • To manage contact and shipping information for your organization, see Manage Contacts.
  • To learn about orders, see Manage Orders for Materials.

 

  1. Shipment details.Image Added

Image Removed

Image Removed