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You can track your order status, and review and resolve shipping issues. View Order Shipment
To track shipments, follow these steps:
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From Setup > Orders & Shipment Tracking, search to find your order(s). You can change the search to find orders placed or updated during a longer period of time by changing the setting in the box next to the Search button.
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(Click Image Addedto view image) From Setup, go to Orders & Shipment Tracking. Image Added Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search. Image Added Click the checkbox next to the order. Image Added Click the information icon Image Addednext to the order number.
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To view shipment tracking reports... |
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Report or Resolve Shipping Issues
| Click the information icon Image Addednext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details. |
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title | If there are problems with a shipment |
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| You can report the problems to Pearson for issue resolution: From Setup
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, select Orders & Shipment Tracking
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. Click the checkbox next to the order
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. Orders must have already been processed and shipped
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, with a Transit or Delivered status. Click Select Tasks, select Report / Resolve Issues
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Select your order from the Orders list at the left. Enter the required details. Click Save.
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Type/select the required details. Image Added Click Save. After a user reports a shipping issue, an indicator icon displays next to the
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Related Information
- From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
- To manage contact and shipping information for your organization, see Manage Contacts.
- To learn about orders, see Manage Orders for Materials.
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