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You can track your order status, and review and resolve shipping issues. View Order Shipment
To track shipments, follow these steps:
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From Setup > Orders & Shipment Tracking, search to find your order(s). You can change the search to find orders placed or updated during a longer period of time by changing the setting in the box next to the Search button.
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(Click  Image Addedto view image) From Setup, go to Orders & Shipment Tracking.Image Added Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.Image Added Click the checkbox next to the order.Image Added Click the information icon Image Addednext to the order number.
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| To view shipment tracking reports... |
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Report or Resolve Shipping Issues
| Click the information iconImage Addednext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details. |
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| You can report the problems to Pearson for issue resolution: From Setup
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, select Orders & Shipment Tracking
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. Click the checkbox next to the order
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. Orders must have already been processed and shipped
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, with a Transit or Delivered status. Click Select Tasks, select Report / Resolve Issues
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Select your order from the Orders list at the left. Enter the required details. Click Save.
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Image Added Type/select the required details.Image Added Click Save.
After a user reports a shipping issue, an indicator icon displays next to the
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Related Information
- From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
- To manage contact and shipping information for your organization, see Manage Contacts.
- To learn about orders, see Manage Orders for Materials.
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